Updated 2026-02-16 — Step-by-step cancellation guide
Difficulty
Medium
Medium — May require extra steps
Opens WhatsApp Business Platform's account settings in a new tab.
The WhatsApp Business app is free. If you're being charged, you're using the WhatsApp Business Platform (API). Go to business.facebook.com → Settings → WhatsApp accounts → disable the phone number or close the account. Contact your BSP (Business Solution Provider) if using a third-party integration.
WhatsApp Business APP is FREE. WhatsApp Business PLATFORM (API) charges per conversation ($0.005-0.08 per message depending on type and country). If you're seeing charges from Meta/WhatsApp, it's the API platform. Contact your BSP (Twilio, MessageBird, etc.) to stop API charges. The regular WhatsApp app is always free.
WhatsApp Business Platform is just one subscription. The average person has 12 — and most don't realize half are still charging.
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People who cancel WhatsApp Business Platform save an average of $182/mo on subscriptions
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