How to Cancel WhatsApp Business Platform Charges in 2026

Last updated: February 2026 • Difficulty: Easy • Cost: Pay-per-message (API)

Identify Your Charges

• WhatsApp Business App: Free forever. No charges. Download from App Store/Play Store.
• WhatsApp Business Platform (API): Charges per conversation — $0.005-0.08 per message depending on type and country. Billed through your BSP (Business Solution Provider).
• Meta Business Suite charges: Could be Facebook/Instagram ads, not WhatsApp

Stop API Charges

1. Identify your BSP: Check your billing — it likely comes from Twilio, MessageBird, 360dialog, Vonage, or another provider
2. Log in to your BSP dashboard
3. Disable or pause your WhatsApp integration
4. Remove your payment method or cancel your BSP subscription
5. If using Meta's Cloud API directly: go to Meta Business Suite → WhatsApp → Business Settings → remove the phone number

Switch to the Free WhatsApp Business App

If you're a small business paying for the API, you likely don't need it. The free WhatsApp Business App includes:

• Business profile (address, hours, website, description)
• Quick replies and automated greeting/away messages
• Labels for organizing customer chats
• Product catalog
• WhatsApp Web access

The API is only needed for automated chatbots, bulk messaging, CRM integrations, or handling more than ~100 conversations per day.

Common BSPs and How to Cancel

• Twilio: Console → Messaging → WhatsApp → disable senders, then downgrade/close account
• MessageBird: Dashboard → Channels → WhatsApp → disconnect
• 360dialog: Contact support to cancel your WhatsApp number
• Respond.io/WATI/Interakt: Cancel your SaaS subscription through their billing settings