Is it hard to cancel American Express?

American Express cancellation difficulty is rated "medium". Watch out for: retention offers.

Where is the American Express cancel page?

You can cancel American Express directly at https://www.americanexpress.com/us/customer-service/contact-us.html

Updated 2026-02-17 — Step-by-step cancellation guide

Difficulty

Medium

Medium — May require extra steps

Opens American Express's account settings in a new tab.

Option 1: phone(Recommended)

Call 1-800-528-4800 and say 'cancel card'. You'll be transferred to retention. Be firm — they'll offer multiple incentives.

Option 2: chat

Use the Amex app or website chat. Select 'Account Services' → 'Cancel Card'. Less pressure than phone.

Agents trained to offer retention bonuses, points multipliers, and fee waivers to prevent cancellation

Canceling may affect your credit score if it's your oldest card. Consider downgrading to a no-fee card instead.

American Express is just one subscription. The average person has 12 — and most don't realize half are still charging.

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People who cancel American Express save an average of $182/mo on subscriptions

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