How to Cancel Xfinity (Comcast) in 2026

Updated February 2026 • 10 min read

Xfinity is consistently rated one of the hardest services to cancel. The process involves a phone call (or store visit), a retention specialist, multiple discount offers, and potential early termination fees. At $75-200/month for bundled services, it is also one of the most expensive subscriptions to keep. Here is the battle plan.

Cancel by Phone

1. Call 1-800-934-6489
2. Say "cancel service" to the automated system
3. You will be transferred to a retention specialist (expect 30-60 min total)
4. They will offer discounts, free upgrades, and temporary rate reductions — decline firmly if you want to cancel
5. Specify your disconnection date
6. Ask about your final bill and any early termination fees
7. Get a confirmation number
8. Ask where to return equipment

Cancel at an Xfinity Store

Visit any Xfinity Store with your equipment. This is actually faster for some people because you can return equipment and cancel in one trip. Bring your modem, router, cable boxes, remotes — everything. Get a receipt for returned equipment (this is critical to avoid unreturned equipment charges of $100-300 per device).

Early Termination Fees

If you signed a 1 or 2-year contract:

• Standard ETF: $10/month for each remaining month on your contract
• Example: 8 months remaining = $80 fee
• No-contract plans: No ETF — cancel anytime

Check your account at xfinity.com/account to see if you are under contract and when it ends. If your contract is ending within 1-2 months, it may be cheaper to wait.

The Retention Game

Xfinity retention agents are trained to save you. Here is what they will offer:

• Loyalty discount: 20-40% off for 12 months (resets to full price after)
• Free speed upgrade: Faster internet at the same price
• Free premium channels: HBO, Showtime for 6-12 months
• Waived fees: Equipment rental or installation fees removed

If you actually want a lower bill (not to cancel), the retention call is the best time to negotiate. But if you want out, say: "I appreciate the offers, but I have already committed to another provider. Please process the cancellation."

Equipment Return (Critical)

Cheaper Alternatives

• T-Mobile Home Internet: $50/month, no contract, no equipment fee
• Starlink: $120/month — best for rural areas with no other options
• Local fiber (where available): Often $40-60/month for faster speeds
• 5G home internet (Verizon, T-Mobile): $25-50/month with phone plan
• TV alternatives: YouTube TV ($73), Hulu Live ($77), or just streaming apps ($15-40 total)

After Cancellation

• Return equipment immediately and keep the receipt
• Monitor your final bill for surprise charges
• Check for unreturned equipment fees 30-60 days later
• If you had an Xfinity email address, it will be deactivated — migrate important contacts first
• Your xfinity.com/stream access will end (if you used it as a login for Peacock, etc.)

The Bottom Line

Canceling Xfinity is a 30-60 minute process by design. Call, decline the retention offers, return equipment immediately with a receipt, and watch your final bill for surprise charges. The hardest part is the phone call — once you get through it, you are free.