Updated February 2026 · 5 min read
Need to cancel a subscription but the company makes it impossible to find the cancel button? Email them. It's legally valid, creates a paper trail, and works for almost every service.
Below are 5 ready-to-send templates — just fill in the blanks. Or use our free AI cancellation email generator to create a custom email in seconds.
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Works for: Most subscriptions (streaming, software, apps)
Works for: Gyms, cable companies, services that try to retain you
Works for: When you were recently charged and want your money back
Works for: Preventing charges when a free trial is about to end
Works for: Cancelling a family member's subscriptions after they pass
Check the company's website for a support or billing email. Common patterns:
Can't find it? Check our cancel guides for 440+ services — we include contact emails and methods for each one.
Send from the email address associated with your account. This helps them verify your identity faster and avoids back-and-forth.
Don't explain why you're leaving. Don't apologize. Don't negotiate. A longer email just gives them more hooks for a retention pitch.
Always request confirmation in writing. If they charge you later, this email is your evidence for a chargeback.
If you don't hear back in 3 business days, follow up. If they still don't respond, you can dispute future charges with your bank — your cancellation email is proof of intent.
Some companies claim you must call to cancel. Under the FTC's click-to-cancel rule, if you signed up online, they must let you cancel online. Your email serves as legal notice either way.
If a company ignores your email and charges you anyway:
Upload your bank statement and we'll find every subscription — including ones you forgot about.
Find My Subscriptions — $5 One-TimeYes. Most subscriptions can be cancelled by emailing the company's support address. Under the FTC's click-to-cancel rule, companies must provide an easy cancellation method. An email creates a paper trail and is legally sufficient in most cases.
Your full name, account email, the subscription name, a clear cancellation request, and a request for written confirmation. Keep it brief — don't give reasons or negotiate.
No. You're never required to explain why. "I would like to cancel my subscription effective immediately" is all you need.
Follow up after 3 business days. If they still ignore you, dispute future charges with your bank and file an FTC complaint. Your cancellation email is proof of intent.
Last updated: February 2026
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