How to Cancel Ancestry+ in 2026 — Keep Your Family Tree Free

Updated March 3, 2026 • 7 min read

⚡ Quick Summary

Go to ancestry.com → Settings (gear icon) → Subscription → Cancel. Click through 4-5 retention offers. Your family tree stays forever on the free account. Download important records first.

What Ancestry Costs (and Why You Might Not Need It)

Most people sign up during a burst of genealogy enthusiasm, build their tree, then forget they're paying $25-50/month. If you haven't logged in for 30+ days, you're probably wasting money.

Before You Cancel: Save Your Research

  1. Download important records: Save photos of birth certificates, census records, immigration documents, and military records to your computer. On the free tier, you can see thumbnails but can't access full records.
  2. Export your GEDCOM file: Go to your tree → Settings → Export Tree → GEDCOM. This is the universal genealogy format that works with FamilySearch, MyHeritage, and other platforms.
  3. Save DNA matches: Screenshot or note your top DNA matches and shared ancestors. DNA results remain accessible on the free tier, but some tools require a subscription.
  4. Download your tree as PDF: Trees → Your Tree → Print → Family Group Sheets or Pedigree Charts

Step-by-Step Cancellation

  1. Log in at ancestry.com
  2. Click the gear icon (top right) → Account Settings
  3. Click Subscription in the left sidebar
  4. Click Cancel Subscription
  5. Ancestry will show you what you'll lose — click Continue Cancellation
  6. They'll offer a discount (typically 30-50% off) — decline if you're sure
  7. They'll offer to pause instead of cancel — decline if you're sure
  8. Confirm the cancellation

⚠️ Retention Gauntlet

Ancestry shows 4-5 retention screens before actually canceling. Discounts, pause options, "what you'll lose" fear screens, and final confirmation. Keep clicking through — don't stop halfway or you're still subscribed.

What You Keep on the Free Account

✅ You Keep

  • Your entire family tree
  • Photos you uploaded
  • DNA results and ethnicity
  • DNA match list
  • Hints (but can't access records)

❌ You Lose

  • Access to historical records
  • Record search functionality
  • Full-size record images
  • ThruLines (DNA-based trees)
  • Ancestry Academy courses

Free Alternatives to Ancestry

💡 The Library Hack

Most public libraries in the US offer free Ancestry Library Edition to cardholders — some even offer remote access from home. Check your local library's website before paying for a personal subscription.

Cancel by Phone (Alternative Method)

If the website is giving you trouble:

  1. Call 1-800-262-3787
  2. Say "cancel subscription"
  3. Verify your identity
  4. Decline retention offers
  5. Request email confirmation of cancellation

Also Paying for Archives.com?

Archives.com is owned by Ancestry and often sold through TV advertisements. Many people unknowingly pay for both Ancestry and Archives.com — check your bank statement for both charges. Archives.com is $9.99/month and largely overlaps with Ancestry data.

Find subscriptions you forgot about

Upload your bank statement to JustCancel — we'll find Ancestry, Archives.com, and every other subscription quietly draining your account.

Quick Cancel Guide: Ancestry Plus

Direct cancel link + step-by-step instructions

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