How to Cancel ZoomInfo in 2026
Updated February 2026 • Difficulty: Very Hard • $15,000-50,000+/year
🚨 ZoomInfo has one of the most aggressive auto-renewal contracts in B2B SaaS. You must send written cancellation notice 60+ days before your renewal date or you're automatically locked into another annual contract.
Step 1: Find Your Renewal Date
Check your original ZoomInfo contract or order form for the renewal date. If you can't find it, contact your ZoomInfo account manager or email billing@zoominfo.com. This date is critical — miss the 60-day window and you're stuck.
Step 2: Send Written Cancellation Notice
ZoomInfo requires written notice — not a phone call, not a casual email to your rep. Send a formal cancellation letter:
Subject: Cancellation Notice — [Your Company Name] — Contract #[XXX]
To Whom It May Concern,
This letter serves as formal written notice that [Company Name] elects not to renew our ZoomInfo subscription, effective at the end of the current contract term.
Account: [your account email/ID]
Contract renewal date: [date]
Please confirm receipt of this cancellation notice within 5 business days.
Regards,
[Your name, title]
Send this to: billing@zoominfo.com AND your account manager. Also send via certified mail to ZoomInfo headquarters (805 Broadway, Suite 900, Vancouver, WA 98660) for documentation.
Already Past the 60-Day Window?
If you missed the cancellation window, you have limited options:
- Negotiate: Call your account manager and negotiate a reduced contract. They'd rather keep you at half price than lose you to a chargeback dispute.
- Downgrade: Ask to switch to a cheaper tier for the renewal period.
- Legal review: In some states, auto-renewal clauses in B2B contracts are challengeable, especially if the renewal terms weren't prominently disclosed.
- Set a calendar reminder: Accept this year's renewal and set a reminder for 90 days before next year's date.
ZoomInfo's Dark Patterns
- Annual contracts only — no monthly option, minimum $15K/year
- 60-day auto-renewal — one of the longest notice windows in SaaS
- No self-service cancellation — must send written notice
- Price increases on renewal — common to see 10-30% increases
- Seat-based pricing opacity — hard to understand what you're actually paying for
Cheaper Alternatives
- Apollo.io — free tier with 10K credits/month, paid starts at $49/user/month
- Lusha — 5 free credits/month, paid from $29/user/month
- LinkedIn Sales Navigator — $79.99/month, better for relationship-based selling
- RocketReach — from $39/month for individuals
- Hunter.io — free tier, great for email finding specifically
💰 Cost Comparison
ZoomInfo: $15,000-50,000+/year
Apollo.io (team of 5): ~$3,000/year
LinkedIn Sales Nav (team of 5): ~$4,800/year
Potential savings: $7,000-45,000+/year
💡 Set this reminder now: Put a calendar event 90 days before your ZoomInfo renewal date. Title it "CANCEL ZOOMINFO — 60-day notice required." Future you will thank present you.