How to Cancel Zoom Pro or Business in 2026

Zoom Pro costs $13.33/month (billed annually) but the free plan handles most people's needs. If the pandemic-era Zoom habit stuck but the meetings didn't, here's how to downgrade and save.

Cancel Zoom Pro/Business

Sign in at zoom.us
Go to Admin → Account Management → Billing
Under Current Plan, click Cancel Plan
Select a reason → click Continue to Cancel
Confirm — your plan downgrades to Basic (Free) at end of billing cycle

⚡ Important: Only the account owner or admin can cancel. If you're on a company plan, you'll need to ask your IT admin to remove your paid license.

Free Zoom vs Pro: What You Lose

Free (Basic) includes:

Up to 100 participants
40-minute limit on group meetings (1:1 meetings are unlimited)
Screen sharing, virtual backgrounds, breakout rooms
Basic chat and whiteboard

Pro adds:

30-hour meeting length (no 40-min cap)
5GB cloud recording storage
Zoom AI Companion features
Custom branding
Polls and Q&A

The 40-Minute Workaround

The free plan's 40-minute limit on group calls is the main reason people upgrade. But there are workarounds:

Restart the meeting: When the timer hits, everyone rejoins with the same link — takes 30 seconds
1:1 calls are unlimited: If it's just two people, there's no time limit
Use Google Meet instead: Free, 60-minute group limit (24-hour for Google Workspace users)

Zoom Pricing

Basic: Free — 40-min group meetings, 100 participants
Pro: $13.33/mo (annual) — 30-hour meetings, 5GB recording
Business: $21.99/mo (annual) — 300 participants, company branding
Business Plus: $26.99/mo — phone, 10GB recording

Getting a Refund

Monthly plans: Cancel anytime, no refund for the current month
Annual plans: Zoom does NOT proactively offer refunds for unused months
Within 30 days: Contact support for a potential refund — they sometimes make exceptions
Auto-renewal charge: If you were charged for a renewal you didn't want, contact support immediately

Free Alternatives to Zoom Pro

Google Meet: Free, 60-min limit, no download needed (works in browser)
Microsoft Teams (free): 60-min meetings, 100 participants, screen sharing
Discord: Free video calls up to 99 people, no time limit, screen share
Jitsi Meet: Free, open source, no account needed, no time limit
FaceTime: Free for Apple users, now supports Windows/Android via web link

💡 Pro tip: Most people who pay for Zoom Pro don't actually need it. Check your meeting history — if your average meeting is under 40 minutes and rarely has more than 2 people, the free plan is perfect. The 40-minute limit only applies to group calls (3+ people).

Delete Your Zoom Account Entirely

If you want to fully remove your Zoom account (not just downgrade):

Cancel your paid plan first
Go to Profile → scroll down → Terminate My Account
This permanently deletes your account, meeting history, and cloud recordings
Your personal meeting link stops working

Annual Savings: $160-$264/Year

Canceling Zoom Pro saves $160/year; Business saves $264/year. With Google Meet and Jitsi available for free with no time limits, most individuals and small teams have excellent free options.

🔍 Zoom is just one of many work tools charging you monthly. Upload your bank statement to JustCancel — we'll find Zoom, Slack, Notion, Canva, and every other SaaS subscription on your statement.