How to Cancel Ziply Fiber Internet in 2026
Updated February 2026 • Difficulty: Easy • $20-80/month
✅ Good news: Ziply Fiber doesn't require contracts on most residential plans. No early termination fees. Cancel anytime.
Cancel by Phone
- Call 1-866-699-4759
- Tell the agent you want to cancel your internet service
- Set your disconnection date (can schedule a future date if you need overlap with new ISP)
- Ask about equipment return if you're renting a router
- Request confirmation of cancellation
Cancel via Chat
Visit ziplyfiber.com and use the live chat feature. Some customers prefer this to phone calls — and you get a written chat transcript as proof of cancellation.
Equipment Return
If you're renting a router from Ziply, return it to avoid ongoing rental charges. If you own your own router, there's nothing to return. Ziply will provide return instructions — typically ship back with a prepaid label or drop off at a local office.
Switching ISPs
Ziply Fiber serves parts of Washington, Oregon, Idaho, and Montana (areas formerly served by Frontier/Verizon Fios Northwest). Depending on your area:
- Comcast/Xfinity — cable internet, widely available in the same regions
- T-Mobile Home Internet — $50/month, no contract, good where available
- Starlink — $120/month, for rural areas with limited options
- Local fiber providers — check for municipal or small fiber ISPs in your area
💡 Tip: Ziply is actually one of the more consumer-friendly ISPs — no contracts, transparent pricing, and real fiber (not "fiber to the node"). If you're cancelling due to price, call and ask about current promotions before switching. They may have a lower rate available.