How to Cancel Xfinity Internet in 2026 (Beat the Retention Sharks)

Updated February 2026 • 9 min read

Canceling Xfinity is infamous. They'll transfer you between departments, offer "deals" that expire in 3 months, and stretch a 5-minute call into 45 minutes of retention warfare. Here's how to cancel efficiently — and what to say when they try to keep you.

⚠️ Xfinity Cancellation Traps

Early termination fee: $10/month remaining on contract (check your agreement)
Equipment return: You MUST return the modem/router or get charged $100-300
Final bill surprise: Prorated charges + unreturned equipment fees can hit weeks later
"Retention offers" expire: The deal they offer to keep you typically lasts 12 months, then jumps to full price

The Fast Cancellation Script

Call 1-800-934-6489 and use this script:

You: "I need to cancel my Xfinity internet service."

Them: "Can I ask why? Maybe we can find a better plan..."

You: "I'm moving to an area where Xfinity doesn't have service." (This skips retention — they can't retain you if they can't serve you)

Them: "What's the new address?"

You: Give an address in a non-Comcast area. Or: "I'm moving in with someone who already has internet service and I don't need my own."

Method 2: Xfinity Store (Faster)

Visit your nearest Xfinity Store (not a third-party retailer)
Bring your equipment (modem, router, cable boxes)
Tell them you want to cancel and return equipment simultaneously
Get a receipt for the equipment return — photograph it immediately
This is faster than phone and you avoid the retention call entirely

Method 3: Online Chat

Go to xfinity.com/support → chat with Xfinity Assistant
Type "cancel service" → request transfer to a live agent
This creates a written record of your cancellation request
Save the chat transcript

📦 Equipment Return Is Critical

Xfinity charges $100-300 for unreturned equipment. Return options:

Xfinity Store: Walk in, hand it over, get a receipt
UPS Store: Xfinity partners with UPS — bring equipment, they pack and ship free
UPS pickup: Schedule via xfinity.com — they send a box and label

Keep the receipt for 6 months. Xfinity is notorious for claiming equipment wasn't returned and charging you anyway.

Alternatives

T-Mobile 5G Home Internet — $50/month, no contract, no equipment fees. Speeds vary by location (100-300 Mbps typical).
Verizon 5G Home — $50-70/month. Fast where available (300-1,000 Mbps).
Starlink — $120/month + $599 equipment. Best for rural areas with no other option.
Local fiber (if available) — Google Fiber, AT&T Fiber, Verizon Fios. Often faster and cheaper than Xfinity.
Phone hotspot — If you live alone and use less than 50GB/month, your phone's hotspot might be enough.

💡 The Negotiation Option

If you actually want to keep Xfinity but pay less: call to cancel, get transferred to retention, and negotiate. They can often cut your bill by 30-50% for 12 months. Just know the discount expires and you'll have to call again next year. It's a game — but it works.

🔍 Find All Your Recurring Bills

Internet, TV, phone, streaming — utility subscriptions add up fast. Upload your bank statement to JustCancel and see every recurring charge. You might find services you forgot you were paying for.

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Quick Cancel Guide: Xfinity Internet

Direct cancel link + step-by-step instructions