How to Cancel WOW! Internet & TV in 2026

Updated February 2026 • Difficulty: Medium • $40-100+/month

Cancel by Phone

Call 1-866-496-9669
Tell the automated system you want to cancel
A retention agent will offer you discounts — decline if you've decided
Set your disconnection date
Ask for a confirmation number
Ask about equipment return instructions

Cancel via Chat

You can also initiate cancellation through the live chat at wowway.com. Some customers find this less confrontational than a phone call with a retention agent.

Return Equipment (10 Business Days)

⚠️ Return ALL equipment within 10 business days or face unreturned equipment charges ($100-200+ per device). Return in person at a WOW! service center and get a receipt.

Equipment to return: modem/router, TV set-top boxes, remotes, and all cables.

Early Termination Fees

If you're on a contract (typically 1-2 years), check for early termination fees. WOW! contract ETFs are usually prorated — the closer you are to the end, the lower the fee. Ask the agent for the exact amount before confirming cancellation.

Check Your Final Bill

Review your last statement carefully for:

Prorated charges for partial month of service
Equipment return confirmation (should show $0 after return)
Any lingering promotional credits or fees

💡 Tip: Take a photo of all equipment and your return receipt. Keep it for 3-6 months. ISP equipment disputes are common — having proof of return protects you from ghost charges.