How to Cancel Visible Wireless in 2026
Updated February 2026 · Difficulty: Medium · $25-45/mo
💬 Chat-Only Support
Visible has no phone number to call. All support is through the app chat or visible.com chat. This is a deliberate cost-saving measure (it's how they keep prices low), but it makes cancellation slower than competitors with phone support.
How to Cancel Visible
Option A: Port your number out (recommended)
- Get your account number and transfer PIN from the Visible app (Account > Account Info)
- Sign up with your new carrier and provide these credentials
- Your new carrier initiates the port — Visible cancels automatically once complete
- This typically takes 1-2 hours during business days
Option B: Cancel without porting
- Open the Visible app or go to visible.com
- Start a chat with support
- Request account cancellation
- The agent will ask why and may suggest troubleshooting — state clearly you want to cancel
- Visible is prepaid — service ends at the end of your current billing period
No Contracts, No ETF, No Refunds
Visible is month-to-month with no contracts or early termination fees. However, your current month is non-refundable — if you cancel mid-cycle, you still have service until the billing period ends but don't get money back for unused days.
Why People Leave Visible
- Data deprioritization: During congestion, Visible users get lower priority than Verizon postpaid — speeds can drop dramatically in cities
- No physical stores: All support is chat-only, which frustrates people with complex issues
- Price increases: Visible raised prices from $25 to $30 for the base plan in recent years
- eSIM issues: Some users report activation problems, especially when switching devices
- Hotspot limits: Base plan ($25/mo) limits hotspot to 5 Mbps
Visible vs. the Competition
- Mint Mobile ($15-30/mo): T-Mobile network, cheaper with annual prepay, but deprioritized too
- Cricket ($30/mo): AT&T network, phone support available, physical stores exist
- US Mobile ($10-25/mo): Choose Verizon OR T-Mobile, highly customizable plans
- Total Wireless ($25/mo): Verizon network, sold at Walmart, multi-line discounts
- Google Fi ($20/mo): Multi-network (T-Mobile + US Cellular), great for international travel
💡 Visible vs. Verizon Postpaid
Visible uses the exact same Verizon towers but costs $25-45/mo vs Verizon's $65-90/mo. The tradeoff: deprioritization during congestion and no store support. If Visible's speeds are fine in your area, you're getting the same network for 50-60% less. If congestion is an issue, Verizon postpaid or US Mobile's premium plan ($25/mo with priority data) may be worth it.
🔍 See all your wireless charges
Upload your bank statement to JustCancel to find every phone-related charge — carrier bills, device insurance, app subscriptions, and cloud storage you forgot about.