How to Cancel Visible Wireless in 2026 (Port Number + Stop Billing)
Updated 2026-02-21 · 6 min read
ℹ️ Quick context: Visible is Verizon's budget brand — all-digital, no stores, chat-only support. It uses Verizon's full network but with deprioritized data, meaning your speeds drop first during network congestion. In dense urban areas, this can mean unusable speeds during peak hours.
What Visible Costs
Visible Basic: $25/month — unlimited data (deprioritized), 5 Mbps hotspot
Visible+: $45/month — 50GB premium data, then deprioritized. Unlimited hotspot at 10 Mbps. International calling to 30+ countries
No contracts, no annual commitments — true monthly billing
Taxes and fees included in the price (unlike traditional carriers)
Step 1: Port Your Number (Recommended)
Porting your number to a new carrier automatically cancels Visible:
Get your account PIN: Visible app → Account → Account PIN
Get your account number: Visible app → Account → Account Number (you may need to chat with support if it's not visible)
Start the port at your new carrier: Provide your Visible number, account number, and PIN
Port completes in 1-24 hours — Visible cancels automatically
If you can't find it: Open chat support (app → Help → Chat) and request cancellation
Service continues until the end of your current billing cycle
✅ No early termination fee: Visible has no contracts and no ETF. You can cancel any time. Your service runs through the end of the current paid month.
Visible Refund Policy
Service: No refund for the current month — service continues until the billing cycle ends
Device: 14-day return window if purchased from Visible (must be in original condition)
eSIM: Non-refundable once activated
Overpayment: Contact chat support for any billing errors
Why People Leave Visible
Data deprioritization: The #1 complaint. During peak hours in cities, speeds can drop to 1-3 Mbps on the Basic plan — essentially unusable for video or maps
Chat-only support: No phone number to call. Chat wait times can be 30+ minutes. Complex issues like port problems are painful to resolve over chat
Party Pay removed: Visible used to offer $25/mo through "Party Pay" groups — this was discontinued, making the value proposition weaker
Hotspot limitations: 5 Mbps cap on Basic plan is barely enough for email. Visible+ at $45/mo approaches postpaid pricing
Activation issues: Common complaints about eSIM activation failures, port delays, and service interruptions
No domestic roaming: Where Verizon doesn't have its own towers, you may have no service at all (unlike Verizon postpaid which roams on partner networks)
Best Visible Alternatives (2026)
US Mobile ($10-45/mo, Verizon/T-Mobile/AT&T): Same Verizon network option but with premium data on higher tiers. Choose your network. Better customer service
Google Fi ($20-65/mo): Auto-switches between networks for best coverage. Includes international data in 200+ countries at no extra charge
Mint Mobile ($15-30/mo, T-Mobile): Cheaper but requires prepaid commitment. T-Mobile network has different coverage strengths
Cricket Wireless ($30-55/mo, AT&T): AT&T's budget brand with stores for in-person support. Multiline discounts make it very competitive for families
Verizon Prepaid ($30-65/mo): Same network but with better priority than Visible. Worth the $5-10/mo extra if deprioritization is your main issue
💰 The real question: Visible+ at $45/mo vs Verizon Prepaid Unlimited at $50/mo — for $5 more you get Verizon-priority data, in-store support, and domestic roaming. If you're paying for Visible+, you might as well go postpaid.
Visible is a good deal at $25/month if you're in a suburban area with light data usage. But the moment you need reliable speeds in a city, hotspot for work, or help from a human (not a chatbot), the cracks show. The MVNO market has gotten competitive enough that Visible's original value proposition — cheap Verizon — is no longer unique.
How much are you spending on wireless service?
Upload your bank statement — we'll find Visible, any secondary phone plans, and every subscription quietly charging you.