How to Cancel Turo in 2026 — Deactivate Host Account + Avoid Cancellation Fees

Updated February 2026 • 5 min read

Cancel a Reservation (Guest)

1. Open the Turo app or go to turo.com/trips
2. Find your upcoming trip → Cancel reservation
3. Refund amount depends on timing:

• 24+ hours before trip: Full refund minus service fee
• Under 24 hours: Partial refund (varies by host cancellation policy)
• After trip started: No refund — contact support for exceptions

Deactivate Your Account

1. Go to turo.com/account/settings
2. Scroll to bottom → Deactivate account
3. For hosts: Remove all vehicle listings first, resolve any open trips or claims
4. Confirm deactivation

Host Cancellation Penalties

If you're a host canceling on a guest, Turo penalizes you heavily:

• First cancellation: $50 fee + review impact
• Repeat cancellations: Up to $150 fee + possible account suspension
• No-show (host doesn't provide car): Full trip cost refund to guest + penalty

Protection Plan Charges

Turo's protection plans add 15-60% to the rental cost:

• Minimum ($0): You're liable for all damage — risky
• Standard (included): $2,500 deductible
• Premier (~40% markup): $750 deductible

Check your credit card benefits first — Chase Sapphire, AmEx Platinum, and many cards include rental car insurance that covers Turo.

Cheaper Alternatives

• Costco Travel car rental: Often 20-40% cheaper than Turo for standard vehicles
• Autoslash: Free tool that finds the lowest rental car rates across all companies
• Zipcar ($9/mo): Better for short trips — hourly/daily rates include gas and insurance
• Public transit + rideshare: For city trips, often cheaper than any rental