How to Cancel Tonal in 2026 (Return Policy + What Happens to Your Wall Mount)
Tonal costs $49/month for the membership on top of $2,995-3,995 for the hardware. That's $588/year in subscriptions for a machine bolted to your wall. Here's how to cancel the membership, return the unit, or sell it.
⚠️ The Tonal Trap: Without the $49/month membership, your $3,000+ Tonal becomes a very expensive coat hook. The machine requires an active subscription to access workouts, track progress, or use the AI coaching. Without it, you can only do "free lift" mode (manual weight selection with no guidance).
Cancel Tonal Membership (Keep the Machine)
Log in to tonal.com
Go to Account Settings → Membership
Click Cancel Membership
Complete the cancellation survey
Or call 1-855-MY-TONAL (1-855-698-6625)
What Works Without a Membership
✅ Free Lift mode: Manually select weight and do exercises (no guided workouts)
✅ Hardware still functions as a cable machine
❌ No access to 1,000+ guided workouts
❌ No AI-powered weight recommendations
❌ No progress tracking or strength score
❌ No live or on-demand classes
❌ No custom programs
Return Your Tonal (Within 30 Days)
If you're within the 30-day return window:
Contact Tonal support at 1-855-698-6625
Request a return and schedule removal
Tonal sends a team to uninstall and remove the unit
Full refund minus a $250 return shipping fee
They patch the wall mount holes (4 large bolts — may need additional wall repair)
Sell Your Tonal
If past the return window, selling is your best option:
Resale value: Used Tonals sell for $1,000-2,000 (significant depreciation from $3,000+ retail)
Where to sell: Facebook Marketplace, OfferUp, Craigslist (local only — shipping is impractical)
Buyer needs: Professional uninstallation/reinstallation recommended ($200-400)
Membership transfer: New owner creates their own Tonal account and starts a new membership
Financing: If you're still paying off the hardware through Affirm/Klarna, you must pay the remaining balance even if you sell
The Real Cost of Tonal Over 3 Years
Hardware: $2,995-3,995
Installation: $250 (included in some promotions)
Accessories: $200-500 (smart handles, rope, bar, mat, bench)
Membership: $49/mo × 36 = $1,764
Total 3-year cost: $5,209-6,509
Monthly equivalent: $145-181/month
Comparison: A gym membership at $40-60/month with free weights does the same for $1,440-2,160 over 3 years
Alternatives to Tonal
Adjustable dumbbells + bench ($300-500): Bowflex SelectTech or PowerBlock. Zero ongoing cost. Covers 90% of strength exercises.
Resistance bands ($30-80): Portable, no wall mounting, surprisingly effective for strength training
Cable machine ($500-1,500): Functional trainer gives similar cable exercises without a subscription
Peloton Guide ($295 + $12.99/mo): Camera-based strength tracking. Much cheaper than Tonal.
YouTube/free apps: DAREBEE, Fitness Blender, and Hybrid Calisthenics are completely free
🔍 Find All Your Subscriptions
Tonal, Peloton, gym memberships, fitness apps — they stack up. Upload your bank statement to find every recurring charge.