How to Cancel Thumbtack Pro Account in 2026

Updated February 2026 • Difficulty: Medium • Pay-per-lead

Step 1: Stop New Leads Immediately

Go to thumbtack.com/account/settings
Toggle "Available" to OFF — this stops new leads from coming in
Set your budget to $0 or the minimum allowed
Turn off "Instant Match" to prevent automatic lead charges

Step 2: Remove Payment Method

Go to Account → Payment → remove your credit card. This prevents any further charges even if a lead somehow gets through.

Step 3: Deactivate or Delete Account

Go to Account → Settings
Scroll to Deactivate Account
Follow the prompts to deactivate your pro profile

Thumbtack's Pay-Per-Lead Model

Unlike a subscription, Thumbtack charges you each time they send you a potential customer. The cost per lead varies by service category ($5-100+ per lead). The catch: you pay whether or not you win the job. Many pros report paying for leads that never respond or were shopping around with no intent to hire.

Better Lead Sources

Google Business Profile — free, highest-intent leads (people actively searching)
Google Local Services Ads — pay per lead, but Google-verified badge increases trust
Nextdoor — free business page, neighborhood recommendations
Referrals — ask happy customers for referrals (highest close rate, $0 cost)
Your own website — invest in a simple site + Google My Business and own your leads

💡 Tip: Track your Thumbtack spend vs. jobs actually won. Many pros find their cost-per-acquisition (total Thumbtack spend ÷ jobs won) is $200-500+. At that rate, investing in your own Google presence delivers better ROI within 2-3 months.