How to Cancel Teladoc 2026 — Stop Paying for Virtual Visits You Don't Use

Updated March 2026 • 8 min read

Teladoc is the largest telehealth company in the US, but here's the thing most people don't realize: you probably already have free telehealth through your insurance or employer. If you're paying $75-299 per visit out of pocket — or worse, paying a monthly membership you rarely use — you're likely wasting money on something you can get for $0.

What Teladoc Actually Costs

• General medical visit: $75 without insurance
• Mental health (therapy): $99-299 per session
• Dermatology: $75 per consult
• Teladoc Primary360: $99/month for a dedicated PCP
• Mental health membership: $99-299/month depending on plan
• With insurance: Often $0-25 copay (same as in-person visit)

The dirty secret: Teladoc makes most of its revenue from employer and insurance contracts, not individual subscribers. If your employer offers Teladoc, you're getting it free. If you're paying individually, you're subsidizing a service that 76 million Americans get for free through their jobs.

How to Cancel Teladoc (3 Methods)

Method 1: Cancel Online (Fastest)

1. Log into teladoc.com or the Teladoc app
2. Go to Account Settings
3. Select Subscription/Membership
4. Click Cancel Membership
5. Confirm cancellation — ignore any retention offers
6. Screenshot your cancellation confirmation

Method 2: Call Customer Service

1. Call 1-800-835-2362
2. Say "Cancel my membership"
3. They'll offer discounts — decline them
4. Ask for a confirmation number and email

Method 3: Cancel Through Your Health Plan

If Teladoc was bundled with your health insurance or employer benefits, you may not have a direct subscription to cancel. Check your insurance portal — if Teladoc is listed as a benefit, you have free access and there's nothing to cancel (or pay for).

Teladoc's BetterHelp Problem

Teladoc acquired BetterHelp for $18.5 billion in 2020 — then wrote off $9.6 billion just two years later. BetterHelp has faced FTC complaints over data sharing practices and was fined $7.8 million for sharing users' health data with advertising platforms including Facebook and Snapchat. If you're using Teladoc's mental health services through BetterHelp, you may want to switch to a provider with better privacy practices.

Free Telehealth Alternatives

• Your insurance telehealth: $0 copay through most plans — check your insurer's app or portal
• Amazon Clinic: $30-75 for common conditions, no membership fee
• GoodRx Care: $19-75 per visit, no subscription required
• Sesame: $29-79 per visit, transparent pricing, no insurance needed
• Cost Plus Drugs + telehealth: Mark Cuban's pharmacy pairs with affordable providers
• Community health centers: Federally funded, sliding-scale pricing based on income
• K Health: $29/visit or $49/month unlimited — AI-assisted triage

The Telehealth Math

If you use Teladoc 2-3 times per year for general visits ($75 each), you're spending $150-225 annually. Most insurance plans cover telehealth with a $0-25 copay, saving you $125-225/year. For mental health ($299/month), that's $3,588/year — your insurance likely covers therapy sessions for a $20-50 copay each.

The bottom line: Individual Teladoc memberships only make sense if you have no insurance and need frequent visits. For everyone else, you're paying for a service you can get free.

After Canceling: Keep Your Records

• Download your visit summaries and medical records before canceling
• Teladoc is required by law to maintain your medical records — you can request them later
• Transfer any prescriptions to your new provider or pharmacy
• If you have ongoing medication needs, schedule with your new provider before your Teladoc access ends