How to Cancel Spectrum Mobile in 2026 (Port Your Number First!)

Spectrum Mobile is tied to your Spectrum Internet — and cancelling one can cancel the other. Plus, if you don't port your phone number before cancelling, you lose it permanently. Here's how to do this in the right order.

Step 1: Port Your Number (Do This First)

1. Choose your new carrier (T-Mobile, Mint Mobile, Visible, etc.)
2. Get your Spectrum Mobile account number and PIN/transfer PIN from your Spectrum account or by calling 1-833-224-6603
3. Start the port process with your new carrier — they'll handle the transfer
4. Wait for the port to complete (usually 1-3 hours, sometimes up to 24)
5. Verify your number works on the new carrier before proceeding

Step 2: Cancel Spectrum Mobile

By Phone (Required)

Call 1-833-224-6603. Spectrum Mobile is phone-only for cancellation — there's no online cancel button. Expect:

• Retention offers: Discounted plans, free months, device credits. Decline if you've decided to leave
• Account verification: Name, address, last 4 of SSN or account PIN
• Device payoff questions: If you're financing a phone, they'll tell you the remaining balance

In Person (Alternative)

Visit a Spectrum store with your device and a photo ID. This can be faster than phone hold times, and you can return financed devices at the same time.

The Spectrum Internet Dependency

This is Spectrum Mobile's biggest catch: you must have Spectrum Internet to use Spectrum Mobile. This creates two scenarios:

• Cancelling just mobile: You can keep Spectrum Internet and cancel only the mobile line. No problem
• Cancelling internet: If you cancel Spectrum Internet, your Spectrum Mobile service also gets cancelled. Port your number first!

Device Financing: What You Owe

• If you're financing a device, the remaining balance becomes due immediately when you cancel
• Return the device within 30 days of purchase for a full refund (within the return window)
• After 30 days, you own the device and owe the remaining payments — but you keep the phone
• Check your balance: log in at spectrum.net or call 1-833-224-6603

Cheaper Alternatives to Spectrum Mobile

• Mint Mobile: $15-30/month (prepaid 3-12 months). T-Mobile network. No internet requirement
• Visible: $25/month unlimited. Verizon network. No contracts
• US Mobile: $10-25/month. Choose Verizon or T-Mobile network
• Google Fi: $20-65/month. T-Mobile + US Cellular. Good for international travel
• Tello: $5-29/month. Build your own plan. T-Mobile network

All of these are standalone carriers — no home internet requirement. Most people save $15-40/month by switching from Spectrum Mobile to an MVNO.

Your Final Bill

Spectrum Mobile bills in advance. When you cancel mid-cycle:

• Service continues until the end of your current billing period
• No prorated refund for unused days
• Any device financing balance will appear on your final bill
• If you have a By the Gig plan, your final bill reflects actual usage