How to Cancel Postmates (Now Uber Eats) in 2026 — Full Guide

Updated 2026-02-22 · 6 min read

Why You're Still Getting Charged

When Uber absorbed Postmates, they migrated all "Postmates Unlimited" subscribers to "Uber One" ($9.99/month or $99.99/year). Many people didn't realize this happened — they stopped using the Postmates app and assumed they were no longer subscribed. But the subscription kept billing under the Uber umbrella.

If you're seeing charges labeled "UBER EATS," "UBER ONE," or even still "POSTMATES" on your statement, here's how to stop them.

How to Cancel Uber One (Formerly Postmates Unlimited)

Method 1: Through the Uber Eats App

1. Open the Uber Eats app (or the main Uber app)
2. Tap your Profile icon (bottom right)
3. Tap "Uber One"
4. Scroll down and tap "Manage membership"
5. Tap "End membership"
6. Confirm cancellation (they'll try a retention offer — decline it)

Method 2: Through the Uber Website

1. Go to account.uber.com
2. Sign in with the email you used for Postmates (may be different from your Uber account)
3. Navigate to Uber One membership settings
4. Click "Cancel membership"

Method 3: Contact Support (If You Can't Find It)

If you can't locate your subscription in the Uber app (common after the migration), contact Uber support through the app: Help → Account and Payment → Uber One → "I want to cancel." You can also tweet @Uber_Support — they respond faster on public channels.

Is Uber One Even Worth $9.99/Month?

Uber One's main benefit is free delivery on orders $15+ and 5% savings on delivery and pickup orders. Let's do the math:

• Average delivery fee saved: $3-5 per order
• 5% savings on $30 order: $1.50
• Total savings per order: ~$5-6.50
• Break-even: ~2 orders/month

Sounds reasonable — but here's the trap. Uber One encourages you to order delivery more often, because you feel like you're "wasting" the subscription if you don't. The average Uber One member orders 4-5x/month, spending $120-175 on food that would cost $40-60 if they cooked. The subscription "saves" $20-30 while encouraging $80-135 in extra spending.

The Real Cost of Food Delivery

Even with Uber One, you're still paying:

• Service fee: 10-15% of order subtotal (NOT waived by Uber One)
• Menu markup: Restaurant prices on Uber Eats are 15-30% higher than in-store
• Tips: $3-7 per order (you should tip, the driver depends on it)
• Small order fee: $2 on orders under $15

A $15 meal at the restaurant becomes $25-30 delivered through Uber Eats, even with Uber One. Over a year of 4 orders/month, that's an extra $480-720 in hidden costs beyond the subscription itself.

Better Alternatives

• Restaurant direct ordering: Many restaurants offer their own delivery (no markup, no service fee). Check the restaurant's website first.
• Pickup orders: Order on Uber Eats/DoorDash but pick up yourself — you skip delivery fees, tips, AND the menu markup is often reduced.
• Meal prep Sunday: 2 hours of cooking = 8-10 meals. Cost: ~$3-5/meal vs $25-30 delivered.
• Costco rotisserie chicken: $4.99 for a full chicken. The most underpriced ready-to-eat meal in America.

Getting a Refund

Uber One refund policy is flexible — especially if you can show you didn't use the membership. In the Uber app, go to Help → Uber One → "I'd like a refund." Explain that you were charged after the Postmates migration without consent. Uber typically refunds the most recent charge; if you push, they may refund 2-3 months.

If Uber denies your refund and you were charged without clear consent during the migration, you can dispute the charges with your bank. The Postmates-to-Uber One migration didn't always require explicit opt-in, which is grounds for a dispute.

Delete Your Postmates/Uber Account

To fully delete your account after canceling the subscription:

1. Cancel Uber One first (steps above)
2. Use any remaining Uber Cash balance
3. Go to account.uber.com → Privacy Settings → Delete your account
4. This deletes ride history, delivery history, and payment info