How to Cancel Pipedrive CRM (2026 Guide)

Updated February 2026 · Export your pipeline data before cancelling

Pipedrive Pricing (2026)

• Essential ($14/user/mo): Basic pipeline management, 3,000 deals
• Advanced ($34/user/mo): Email sync, workflow automation
• Professional ($49/user/mo): Revenue forecasting, contract management
• Power ($64/user/mo): Project management, phone support
• Enterprise ($99/user/mo): Unlimited everything, dedicated support

For a 5-person sales team on Professional, that's $245/month or $2,940/year.

Before You Cancel: Export Everything

How to Cancel Pipedrive

1. Log in to Pipedrive
2. Click your profile icon → Company Settings
3. Go to Billing
4. Click Cancel subscription or Close account
5. They'll show retention offers and ask why — click through
6. Confirm cancellation
7. Your account stays active until the end of the billing period

Annual Plan Cancellation

Pipedrive annual plans typically don't offer prorated refunds. You can cancel, but access continues until the annual period ends. Check your billing page for the exact renewal date and cancel before auto-renewal.

Free CRM Alternatives

• HubSpot CRM (free): Unlimited contacts, deal tracking, email templates — the most popular free CRM
• Zoho CRM (free tier): Up to 3 users, basic pipeline management
• Freshsales (free tier): Contact and deal management with built-in phone
• Notion: Build a custom CRM with databases — free for personal use
• Google Sheets: Surprisingly effective for small teams — no learning curve