How to Cancel OurTime 2026 — The Senior Dating App Charging Up to $38/Month

Updated March 2026 • 7 min read

OurTime targets adults 50 and older looking for companionship. It's owned by Match Group — the same company behind Match.com, Tinder, Hinge, and Plenty of Fish. At $12-38/month, it's one of the more expensive dating sites, and its cancellation process is deliberately confusing for its older user base.

🚨 Predatory Targeting: OurTime specifically targets seniors who may be less tech-savvy and more likely to struggle with digital cancellation processes. The FTC has investigated Match Group for deceptive practices across their dating platforms. If you're helping a parent or grandparent cancel, this guide walks through every step.

OurTime Pricing

1 month: $38.49/month
3 months: $22.99/month ($68.97 total)
6 months: $15.99/month ($95.94 total)
12 months: $11.99/month ($143.88 total)
"Boost" add-ons: $2.99-$9.99 per feature (extra charges on top of subscription)

The pricing page pushes the annual plan hard, but multi-month commitments mean you're locked in even if you find someone — or discover the app doesn't work for you.

How to Cancel OurTime Online

Log in at ourtime.com
Click the gear icon (top right) → My Account
Find Manage Subscription or Manage/Cancel Membership
Click Cancel Subscription
OurTime will show multiple retention screens — keep clicking through them
Confirm cancellation on the final screen

⚠️ Retention Gauntlet: Match Group is notorious for multi-step retention screens. You'll see discount offers, "are you sure?" prompts, and even fake urgency ("3 people viewed your profile today!"). Keep clicking cancel/decline through ALL of them. There are typically 4-5 screens before actual cancellation.

Cancel OurTime via App Store

If you subscribed through the mobile app:

iPhone

Settings → tap your name → Subscriptions
Find OurTime → Cancel Subscription

Android

Google Play Store → profile → Payments & subscriptions
Find OurTime → Cancel subscription

Cancel by Phone

Call OurTime customer service at 1-866-727-8920. Many seniors find this easier than navigating the website. Be prepared for retention offers — say "I want to cancel my subscription and stop all future charges" firmly.

Delete Your OurTime Profile

Log in → Settings → My Account
Scroll to Delete Account or Remove Profile
Select reason and confirm

Important: canceling the subscription does NOT delete your profile. Your photos and info stay visible to other users unless you explicitly delete the account. For privacy — especially for seniors — always delete the account after canceling payment.

The Match Group Problem

OurTime shares profiles with other Match Group properties. Your profile may appear on Match.com and vice versa. This means:

You're essentially paying twice for the same pool of users
Your data is shared across multiple Match Group apps
The "50+" focus is mostly branding — the backend user pool overlaps significantly with Match.com
Canceling OurTime doesn't remove you from Match.com if you also signed up there

Free Alternatives for 50+ Dating

Facebook Dating: Free, large user base, integrated with Facebook (many 50+ users already there)
Bumble (free tier): Women message first, growing 50+ community
Hinge (free tier): Designed for relationships, not hookups
Community activities: Local senior centers, volunteering, church groups, hiking clubs — all free, all in-person

💡 Tip for adult children helping parents: If your parent is struggling with online dating subscriptions, sit down with them and check ALL their app store subscriptions. Many seniors unknowingly pay for multiple dating apps simultaneously. Open Settings → Subscriptions on their iPhone, or check their credit card statement for recurring charges.

Getting a Refund

OurTime's refund policy is strict — they generally don't offer refunds for unused subscription time. However:

Within 3 days of purchase: Many states have cooling-off period laws that entitle you to a full refund
If billed without consent: Contact your bank for a chargeback, citing unauthorized recurring charge
FTC complaint: File at reportfraud.ftc.gov if cancellation was deceptive
State AG complaint: Many state attorneys general have active investigations into Match Group

📊 Find Hidden Subscriptions

Upload a bank statement and we'll find every subscription — including dating apps and services you may have forgotten about.

Scan Your Subscriptions — $5 One-Time

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Quick Cancel Guide: Ourtime

Direct cancel link + step-by-step instructions