How to Cancel Optimum (Altice) Internet & TV in 2026

Optimum (Altice USA) charges $40-130+/month and forces you to call to cancel. They're counting on you not wanting to sit on hold. Here's exactly how to do it quickly.

Cancel by Phone (Required)

1. Call 1-866-200-7273
2. Say "cancel service" to the automated system
3. You'll be transferred to a "retention specialist" (their job is to keep you)
4. State clearly: "I want to cancel all services effective [date]"
5. Decline all retention offers (they'll offer 3-4 before giving up)
6. Ask for a confirmation number — write it down
7. Ask for a final bill date

In-Person Cancellation

Visit an Optimum store — you can cancel AND return equipment in one trip. Bring:

• Photo ID
• All equipment (modem, router, cable boxes, remotes, power cords)
• Your account number

Retention Tactics They'll Use

The retention agent will try everything to keep you. Be prepared for:

• "We can lower your bill to $X/month" — often a 6-month promo that jumps back up
• "We can upgrade your speed for free" — usually temporary
• "There's an early termination fee" — check your contract, many plans don't have one
• "Let me transfer you to a supervisor" — they're just another retention agent

Your response: "I appreciate the offer, but my decision is final. Please process the cancellation."

Early Termination Fees

• No-contract plans: No ETF — cancel anytime
• Contract plans: Up to $180 for TV, $120 for internet (prorated by months remaining)
• Moved out of service area? ETF is waived — provide your new address as proof
• Military deployment: ETF is waived with deployment orders

Equipment Return Options

1. In-store: Drop off at any Optimum store — fastest, get receipt on the spot
2. UPS: Optimum may send a prepaid label — ship within 5 days
3. Photograph everything: Take photos of equipment serial numbers and your return receipt

Alternatives in Optimum Areas

• Verizon Fios — fiber internet, no contracts, generally better rated
• T-Mobile 5G Home Internet ($50/mo) — no equipment fees, no contracts
• Starlink ($120/mo) — satellite, works anywhere, no contract
• Local fiber providers — check BroadbandNow.com for options in your area

After Cancellation Checklist

• ☐ Return all equipment within 5 days
• ☐ Save confirmation number and receipt photos
• ☐ Check final bill for unexpected charges
• ☐ Monitor credit card for unauthorized charges for 3 months
• ☐ Update any services using your Optimum email (it gets deleted)
• ☐ If you had optimum.net email, switch to Gmail/Outlook first