How to Cancel Optimum (Altice) Internet & TV in 2026

Updated February 2026 • Difficulty: Hard • $40-200+/month

Cancel by Phone

1. Call 1-888-276-5255
2. Say "cancel service" to the automated system
3. You'll be transferred to a retention agent
4. Say: "I'm moving to an area not served by Optimum" — this shuts down most retention attempts
5. Set your disconnection date (can be effective immediately or a future date)
6. Ask for a confirmation number and the agent's name

Return Equipment (Critical)

Return options:

• Drop off at any Optimum store — get a receipt (this is the safest option)
• UPS drop-off — Optimum may provide a prepaid label
• Keep your receipt/tracking number for at least 6 months — equipment disputes are common

The Retention Script

Optimum's retention team is aggressive. Here's what works:

• Best excuse: "I'm moving to [city without Optimum coverage]" — they can't offer to follow you
• Don't say: "It's too expensive" — they'll offer discounts that expire in 12 months
• Don't say: "I'm switching to [competitor]" — they'll try to price-match
• If they keep pushing: "I've already decided. Please process the cancellation."

Check Your Final Bill

Optimum is known for surprise charges on the final bill:

• Early termination fees (if on a contract — check your agreement)
• Unreturned equipment fees (return everything!)
• Prorated charges for partial month
• Previously waived fees suddenly appearing

Review your final bill carefully and dispute any incorrect charges immediately.