How to Cancel Ooma Office Business Phone in 2026

Last updated: February 2026 • Difficulty: Medium • Cost: $19.95–$29.95/user/mo

Step 1: Port Your Phone Numbers

1. Choose your new phone provider (see alternatives below)
2. Initiate a port-in request with the new provider
3. Provide your Ooma account number and any required authorization
4. Wait for the port to complete (7-10 business days)
5. Verify the number works on the new provider before canceling Ooma

Step 2: Cancel Ooma Office

1. Call Ooma customer care at 1-866-939-6662
2. Request cancellation of your Ooma Office account
3. Confirm all numbers have been ported or are no longer needed
4. Ask for written confirmation of cancellation
5. Note your final billing date

Ooma Office cancellation typically requires a phone call — there's no self-service cancellation online. Be prepared for retention offers.

Ooma Office vs. Ooma Residential

Ooma Office (business) charges $19.95-29.95/user/month. Ooma Basic(residential) is free — you just pay for the hardware (~$100 one-time) and taxes/fees (~$5-7/mo). If you're a solo business owner who just needs a phone line, the residential Basic plan might be all you need.

Ooma Office Pricing

• Essentials ($19.95/user/mo): 1 phone number, virtual receptionist, call forwarding, voicemail
• Pro ($24.95/user/mo): + call recording, enhanced call blocking, Salesforce integration
• Pro Plus ($29.95/user/mo): + CRM integration, call queuing, hot desking

Cheaper Business Phone Alternatives

• Google Voice for Business ($10/user/mo) — basic but integrates with Google Workspace
• OpenPhone ($15/user/mo) — modern UI, team features, great for startups
• Grasshopper ($14-80/mo) — virtual phone system, no hardware needed
• Google Voice Personal (Free) — free US number, basic calling, good for solopreneurs
• VoIP.ms (Pay-per-use) — cheapest option, ~$0.01/min, for tech-savvy users

Your Hardware After Canceling

Ooma hardware (Telo, office phones) is yours to keep. The Ooma Telo base station can still be used with Ooma Basic (free residential service) if you want. IP phones can sometimes be repurposed with other VoIP providers, though compatibility varies.