How to Cancel One Medical 2026 — Is Amazon's $199/Year Doctor Worth It?

Updated March 2026 • 7 min read

Amazon bought One Medical for $3.9 billion and rebranded it as part of Amazon Health Services. The pitch: pay $199/year for same-day appointments, 24/7 virtual care, and a "concierge-style" primary care experience. But here's what they don't emphasize: you still pay for visits through your insurance. The $199 is just the door fee.

How to Cancel One Medical

Method 1: Through the App/Website

1. Log into the One Medical app or onemedical.com
2. Go to Account Settings
3. Select Membership
4. Click Cancel Membership
5. Complete the cancellation flow — they'll try to retain you
6. Confirm and save the cancellation email

Method 2: Through Amazon (if bundled with Prime)

1. Go to amazon.com/one-medical
2. Sign in with your Amazon account
3. Go to Manage Membership
4. Select Cancel
5. Note: Prime members may get a discounted rate — check if your One Medical is billed through Amazon or separately

Method 3: Call or Email

• Phone: 1-888-663-6331
• Email: hello@onemedical.com
• State: "I want to cancel my One Medical membership. Please confirm cancellation and refund eligibility."

Refund Policy

• Within 30 days of signup: Full refund if you haven't had a visit
• After 30 days: No refund — membership runs until expiration
• Auto-renewal: Cancel at least 1 day before renewal to avoid next year's charge
• Employer-sponsored: If your employer pays, contact HR — you may not need to do anything

The Amazon Health Strategy

Amazon acquired One Medical to build a healthcare ecosystem: Amazon Pharmacy for prescriptions, One Medical for primary care, and Amazon Clinic for low-cost virtual visits. The $199 membership is a loss leader designed to lock you into Amazon's health ecosystem, where they can sell you pharmacy services, health products, and eventually insurance.

The concerning part: Amazon now has your health data, prescription history, and medical records alongside your shopping data, browsing history, and Alexa recordings. If data privacy matters to you, that's worth considering.

When One Medical Is Worth $199/Year

• You live in a city with a One Medical office and struggle to get same-day appointments elsewhere
• You use the 24/7 virtual care frequently (at least 3-4 times/year)
• Your employer subsidizes it — many tech companies offer it free
• You value the app messaging feature for non-urgent medical questions

When to Cancel

• You visit a doctor 1-2 times per year: $199 for occasional visits doesn't pencil out
• Your current PCP offers online booking and messaging: Most modern practices do this now
• You're paying $199 + insurance copays: That's double-dipping — your insurance already covers primary care
• There's no One Medical office near you: Virtual-only doesn't justify $199 when telehealth is free through most insurance

Free and Cheaper Alternatives

• Your insurance telehealth: $0 copay for most plans — check your insurer's app
• Sesame: $29-79 per visit, no membership, transparent pricing
• Amazon Clinic: $30-75 per visit with NO membership required (yes, Amazon's own cheaper option)
• Community health centers: Federally funded, sliding-scale fees, no membership
• Urgent care clinics: Walk-in, same-day, insurance-covered — no annual fee
• GoodRx Care: $19-75 per visit for common conditions

Transfer Your Records

Before canceling, request your complete medical records from One Medical. You have a legal right to them under HIPAA. Ask your new primary care provider to send a records request, or download them through the One Medical app under Health Records. Keep a copy for yourself — you never know when you'll need your medical history.