How to Cancel Mint Mobile in 2026 (Keep Your Number + Port Out Guide)

Mint Mobile (now owned by T-Mobile) is a prepaid carrier — so "canceling" works differently than postpaid carriers. There's no contract to break, but you need to handle auto-renewal and number porting correctly. Here's the complete process.

How Mint Mobile Cancellation Works (Prepaid = Different)

Unlike AT&T or Verizon, Mint Mobile is prepaid. This means:

• No early termination fee — you already paid upfront
• No refunds for unused prepaid time
• Service runs until your plan expires — canceling just stops auto-renewal
• If you do nothing, your plan auto-renews at the end of the prepaid period

Option 1: Turn Off Auto-Renew (Let It Expire)

1. Log in at my.mintmobile.com/account
2. Go to Account → Plan
3. Toggle off Auto-Renew
4. Your service continues until the prepaid period ends, then stops

Warning: If you don't port your number out before the plan expires, you lose your phone number. Mint doesn't hold numbers after plan expiration.

Option 2: Port Your Number Out (Recommended)

If you want to keep your phone number and switch carriers:

1. Get your Mint Mobile account number — call 611 from your Mint phone, or find it in your account dashboard
2. Get your account PIN/password — this is the PIN you set when activating (NOT your login password)
3. Sign up with a new carrier — give them your Mint account number + PIN
4. The new carrier handles the port — it usually takes 1-3 hours
5. Once the port completes, Mint automatically cancels your account

Option 3: Contact Support

If you can't manage it online:

• Call 611 from your Mint Mobile phone
• Or call 1-800-683-7392 from any phone
• Or chat at mintmobile.com/contact
• Hours: Monday-Sunday 5am-9pm PT, 7 days a week

Can You Get a Refund?

Mint Mobile's refund policy is straightforward but strict:

• Within 7 days of activation: Full refund if you haven't used more than minimal data
• After 7 days: No refunds — it's prepaid, so you've already paid for the service period
• Unused months on a 3/6/12-month plan: No refunds on future months

This is the downside of Mint's bulk prepaid discount model. You save money by paying upfront, but you're locked in for that period.

Timing Your Cancellation Right

• If on a monthly plan: Turn off auto-renew anytime, port out before expiration
• If on a 3-month plan: Wait until month 2-3 to port out — you've already paid for the time
• If on a 12-month plan: Same logic — use the service you've paid for, port near the end
• Check your renewal date at my.mintmobile.com to know exactly when you'll be charged next

After the T-Mobile Acquisition: What Changed

T-Mobile acquired Mint Mobile in 2024. Key changes:

• Mint now runs on T-Mobile's network directly (was already an MVNO on T-Mobile)
• Customer service has improved — more support options
• Plans and pricing have stayed competitive
• Cancellation process is the same as before the acquisition

Alternatives at Similar Price Points

• Visible (by Verizon) — $25/month, unlimited, Verizon network
• US Mobile — $15-25/month, choose T-Mobile or Verizon network
• Google Fi — $20-65/month, flexible plans, T-Mobile + US Cellular
• Total by Verizon — $25-50/month, prepaid on Verizon
• Cricket (by AT&T) — $30-60/month, AT&T network