How to Cancel Metro by T-Mobile 2026 — Switch Without Losing Your Number

Updated March 2026 • 6 min read

Metro by T-Mobile (formerly MetroPCS) is T-Mobile's prepaid brand, offering plans from $30-60/month on the same T-Mobile 5G network. While it's a decent budget option, Metro customers often get lower data priority than direct T-Mobile customers, which means slower speeds during peak times. If you're paying $50-60/month for Metro, you're in direct T-Mobile postpaid territory.

How to Cancel Metro by T-Mobile

Option 1: Port Your Number (Recommended)

1. Get your account number and transfer PIN from the My Metro app or by calling 611
2. Sign up with your new carrier and request a number transfer
3. Provide your Metro account info
4. The port completes in 1-3 business days
5. Metro service cancels automatically once the port is done

Option 2: Just Stop Paying

Metro is prepaid — there's no contract. If you don't port your number and simply stop paying, your service ends when your current billing period expires. Metro keeps your number for about 60 days before releasing it. If you might want the number later, port it out first.

Option 3: Visit a Store

You can cancel at any Metro by T-Mobile store in person. Bring your ID and phone. The store associate can help you get your account info for porting if you're switching carriers.

Metro vs. Other T-Mobile Options

• Metro 5G Essentials: $30/month — 1 line, deprioritized data
• Metro 5G Flex: $40/month — 35GB premium data
• Metro 5G Flex Plus: $50/month — 50GB premium data, hotspot
• Metro 5G Beyond Unlimited: $60/month — 35GB premium data, Amazon Prime included

Same T-Mobile network, often cheaper:

• Mint Mobile: $15/month (annual) to $30/month — T-Mobile's own MVNO, higher data priority than Metro in some markets
• T-Mobile Connect: $15-25/month — directly from T-Mobile, 5.5GB-12GB data
• T-Mobile Go5G: $50/month — same price as Metro Flex Plus but better data priority and perks
• Visible: $25/month — Verizon network, good alternative if T-Mobile coverage is spotty in your area

Unlock Your Metro Phone

Metro-purchased phones are locked for 180 days from activation. After 180 days with active service, you can request an unlock. Since Metro uses T-Mobile's network, an unlocked Metro phone works on any T-Mobile MVNO (Mint, US Mobile, etc.) and usually works on AT&T as well. Contact Metro customer service at 611 to request your unlock.