How to Cancel Massage Envy 2026 — Escape the Membership Trap (and Get Your Credits)

Updated March 2026 • 8 min read

Massage Envy's membership model is one of the most complained-about in the wellness industry. At $65-85/month for one massage or facial, it sounds like a deal — until you can't book appointments, credits stack up unused, and cancellation requires a 60-day written notice during which you're still charged. Over 2,000 BBB complaints tell the story.

🚨 The trap: Massage Envy charges you $65-85 every month for one service credit. Can't book this month? Credit rolls over, but you're still charged. Want to cancel? 60-day notice — meaning 2 more charges minimum. Many members report having 6-12 unused credits and still paying monthly.

How to Cancel Massage Envy (Step by Step)

Step 1: Use Your Credits First

Before initiating cancellation, book and use all your accumulated credits. Once you cancel, you have a limited window to use remaining credits (varies by location). You can also gift credits to friends or family — they just need to come in with you or use your member info.

Step 2: Submit Written Cancellation

Visit your home location in person — many locations require in-person cancellation
Ask for a cancellation form and fill it out on the spot
Get a signed copy or receipt — this is your proof
If you can't visit, send a certified letter to your home location (return receipt requested)
Some locations accept email cancellation — call first to confirm

⚠️ The 60-day notice: Your cancellation doesn't take effect for 60 days after submission. You'll be charged for 2 more months. This is standard in your membership agreement but feels punitive — it's the main source of complaints.

Step 3: If They Resist

Cite the FTC Click-to-Cancel rule: As of 2024, the FTC requires cancellation to be as easy as signup
File a BBB complaint: Massage Envy has a pattern of resolving BBB complaints to protect their rating
Credit card dispute: If they continue charging after your 60-day period ends, dispute with your bank
State attorney general: File a consumer complaint if the location refuses to process your cancellation

✅ Cancellation script: "I'm here to cancel my membership effective today. I understand there's a 60-day notice period. I'd like a signed copy of my cancellation form and written confirmation of my last billing date. Under the FTC's Click-to-Cancel rule, I expect this to be processed without additional delay."

The Massage Envy Math

Membership: $65-85/month for one 60-minute massage or facial
Annual cost: $780-1,020/year
If you actually go monthly: $65-85 per massage is a decent deal (market rate: $80-120)
If you go 6-8 times/year: $98-170 per actual visit — worse than just paying per visit
If credits accumulate: You're paying $65-85/month for nothing

Alternatives Without Membership Traps

Independent massage therapists: $60-100/session, book when you want, no commitment
Groupon/deal sites: Regularly offer massages at $35-55 per session
Spa finder gift cards: Buy in bulk during sales for effective 20-30% discounts
Massage schools: $25-40 per session from supervised students — surprisingly good quality
At-home massage devices: Theragun/Hypervolt ($200-400 one-time) for self-massage between sessions
ClassPass: Includes spa credits alongside fitness — more flexibility

The principle: Pay per visit for services you use irregularly. Memberships only save money if you go every single month without exception.

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Quick Cancel Guide: Massage Envy

Direct cancel link + step-by-step instructions