How to Cancel Loom Pro in 2026 (Free Tier Keeps 25 Videos)

Loom was acquired by Atlassian and costs $12.50/month per user for Pro. The free tier is limited but usable — here's how to downgrade and what happens to your video library.

How to Downgrade to Free

Go to loom.com/settings/billing
Click Downgrade to Starter or Cancel Plan
Confirm the downgrade

Note: Only workspace admins can change billing. If you're on a team plan, ask your admin to downgrade.

⚠️ The 25-Video Limit — What Happens to Your Library

This is the most important thing to understand:

Free tier allows only 25 videos in your library
If you have more than 25 videos, they're not deleted — but you can't record new ones until you're under the limit
Existing shared links continue to work for all videos
You can still view and share all existing videos
You just can't create new recordings until you delete down to 25

💡 Pro tip: Download before deleting

Before deleting videos to get under 25, download them: open each video → three dots menu → Download. Or use Loom's bulk export feature (available while you still have Pro).

Free vs Pro — What Changes

Video limit: Unlimited → 25 videos
Recording length: Unlimited → 5 minutes per video
Drawing tools: Pro only
Call-to-action buttons: Pro only
Custom thumbnails: Pro only
Password protection: Pro only
Analytics: Basic views on free, detailed engagement on Pro
Transcriptions: Available on both (AI-generated)
HD recording: Available on both

Bulk Download Your Videos

While you still have Pro access:

Go to your Loom Library
Select videos you want to keep
Click Download (MP4 format)
For bulk export: Settings → Account → Export data

Downloaded Loom videos are standard MP4 files — they play anywhere and can be re-uploaded to any platform.

Free Screen Recording Alternatives

Tella (free tier) — beautiful screen recordings, similar to Loom, 10 videos free
OBS Studio (free, open source) — powerful screen recording, no cloud hosting, steeper learning curve
macOS built-in (free) — Cmd+Shift+5 records screen natively, no extra software
Windows Game Bar (free) — Win+G to record, built into Windows
Screencastify (free tier) — Chrome extension, 30 min per video, 10 videos
CloudApp/Zight (free tier) — screen recordings + screenshots, similar workflow to Loom

For Teams: Consider Atlassian Bundle

Since Atlassian acquired Loom, check if your team already uses Atlassian products:

Loom may be included in certain Atlassian Cloud plans
If you use Jira or Confluence, Loom integrates directly
Check with your Atlassian admin before paying for Loom separately

🎯 Bottom Line

Downgrade at loom.com/settings/billing. Your existing videos and shared links keep working — you just can't create new ones past the 25-video limit. Download important videos while you still have Pro. For quick screen recordings, your OS has built-in tools that cost nothing.

⚡

Quick Cancel Guide: Loom

Direct cancel link + step-by-step instructions