How to Cancel LifeLock Identity Protection (2026 Guide)

Updated 2026-02-16 · 6 min read

LifeLock (now Norton LifeLock) charges $11.99-$34.99/month ($143-$420/year) for identity theft protection. But here's the uncomfortable truth: most of what LifeLock does, you can do yourself for free. Here's how to cancel — and what to replace it with.

⚠️ LifeLock's Dirty Secret

The FTC fined LifeLock $100 million in 2015 for deceptive advertising — they claimed to protect consumers' data but failed to secure their own internal systems. The "protection" they sell is largely credit monitoring, which all three bureaus offer for free.

How to Cancel LifeLock

You must call to cancel. LifeLock does not offer online cancellation — this is by design.

Call 1-800-543-3562 (Mon-Fri 6am-10pm PT, Sat-Sun 8am-8pm PT)
Say "Cancel my membership" to the automated system
You'll be transferred to a retention specialist
They will offer discounts — decline firmly if you want to cancel
Ask for a confirmation email and confirmation number
Keep the confirmation — LifeLock has been known to "not process" cancellations

💡 The Retention Script

LifeLock agents are trained to keep you. Here's what to expect and how to respond:

They'll offer 50% off: "No thank you, I'd like to cancel."
They'll warn about identity theft: "I understand the risks. Please proceed with cancellation."
They'll offer to pause: "No pause, I want a full cancellation. Please confirm it's canceled."
They'll ask why: "I've found a free alternative. Please cancel my account."

LifeLock Refund Policy

Situation	Refund?
Within 60 days of purchase	Full refund ✅
After 60 days (monthly)	Prorated to end of cycle
Annual plan, mid-year	Ask — sometimes prorated
Bundled with Norton antivirus	Must cancel entire Norton bundle

Free Alternatives to LifeLock

Everything LifeLock does, you can do yourself for free:

Credit monitoring: Credit Karma (free, monitors TransUnion + Equifax) or AnnualCreditReport.com (free weekly reports from all 3 bureaus)
Credit freeze: Free at all 3 bureaus — Equifax, Experian, TransUnion. This is the single most effective identity theft prevention — and it's free.
Dark web monitoring: Have I Been Pwned (free email breach alerts)
SSN alerts: IRS Identity Protection PIN (free, prevents tax fraud)
Bank alerts: Most banks offer free transaction alerts — enable them

🔒 The Best Free Protection (5 Minutes)

Freeze your credit at all 3 bureaus (free, 5 min each)
Sign up for Credit Karma (free monitoring)
Get an IRS Identity Protection PIN
Enable transaction alerts at your bank
Check haveibeenpwned.com for breached accounts

Total cost: $0. Total time: 20 minutes. You're now better protected than LifeLock's $420/year plan.

Do You Need Identity Theft Insurance?

LifeLock's premium plans include "$1 million identity theft insurance." Sounds impressive, but:

It covers expenses related to recovery (lawyers, lost wages), not stolen money
Your bank and credit card companies already cover fraudulent charges
The average identity theft victim loses $500 and spends 7 hours resolving it
Many homeowner's/renter's insurance policies already include identity theft coverage

After Canceling LifeLock

Your monitoring stops immediately or at end of billing period
Any Norton antivirus bundled with it may also stop
Freeze your credit if you haven't already (this is free and more effective)
Check your bank statements for 2-3 months to make sure no charges continue

🔍 Still Paying for LifeLock + Norton + McAfee?

Many people unknowingly pay for multiple overlapping security subscriptions. Upload your bank statement to JustCancel to find them all.

⚡

Quick Cancel Guide: Lifelock

Direct cancel link + step-by-step instructions