How to Cancel Keeps Hair Loss in 2026 (Save 80% on the Same Medication)

Updated 2026-02-22 · 6 min read

How to Cancel Keeps

Method 1: Through Your Account

1. Log into keeps.com
2. Go to Account → Subscription
3. Click "Cancel subscription" for each product
4. Click through retention offers (they'll offer pauses and discounts)
5. Confirm cancellation

Method 2: Contact Support

Email support@keeps.com or call 1-833-745-3377. Request cancellation of all active subscriptions and written confirmation.

Transfer Your Prescription (Keep the Medication, Ditch the Price)

The smartest move isn't stopping your medication — it's getting the same medication for 80% less:

1. Contact Keeps support and request your prescription be transferred to your local pharmacy
2. Or ask your primary care doctor to write you a prescription for generic finasteride (1mg) — they'll do it in a 5-minute telehealth visit
3. Fill at Costco ($4-7/month, no membership required for pharmacy), Walmart ($4/month), or use GoodRx for the best price near you
4. For minoxidil: it's over-the-counter — buy Kirkland brand at Costco ($15 for 6 months) or Amazon generic ($12 for 6 months)

Keeps vs Pharmacy: Price Comparison

• Finasteride (oral): Keeps $25/month → Costco $4/month → GoodRx $3-8/month → Cost Plus Drugs $4/month
• Minoxidil (topical): Keeps $10-15/month → Kirkland (Costco) $2.50/month → Amazon generic $2/month
• Keeps shampoo: $22/bottle → Any ketoconazole shampoo (Nizoral) $12/bottle at any drugstore
• Annual savings by switching: $200-500/year — same medications, same results

The Hair Loss Telehealth Industry Explained

Keeps, Hims, Roman, and Happy Head all sell the same two FDA-approved medications (finasteride and minoxidil) with different branding and pricing. The "consultation" is a quick form review by a doctor who approves 95%+ of requests. You're paying for:

• A telehealth consultation you could get from your regular doctor
• Generic medications at 5-10x pharmacy prices
• Nice packaging and marketing
• Convenience of auto-ship (which your pharmacy also offers)

These companies spend $100-200 to acquire each customer, then make it back through the markup over 4-8 months. Once you've been on the medication long enough to see results, you're less likely to cancel — even though cheaper options exist.

Refund Policy

• Unshipped orders: Full refund if canceled before processing
• First order: Keeps offers a satisfaction guarantee on the first order — contact support within 90 days
• Subsequent orders: No refund for shipped medications
• Auto-renewal charge: Contact support for a refund if you attempted to cancel before renewal