How to Cancel Jenny Craig in 2026 (Return Prepaid Food for a Refund)

Updated February 2026 · 5 min read

Jenny Craig plans cost $300-600+ per month depending on which food package you selected. After the company's near-shutdown in 2023 and pivot to a primarily online model, cancelling has gotten more confusing. Here's exactly what to do.

How to Cancel by Phone

1. Call 1-866-706-4042
2. Say "I want to cancel my Jenny Craig membership and stop all food deliveries"
3. They'll try retention offers (discounted months, free coaching sessions)
4. Stay firm: "Please process the cancellation now"
5. Ask about returning any prepaid, unopened food for a refund
6. Get a cancellation confirmation number and email confirmation

Returning Food for a Refund

Jenny Craig's refund policy on food:

• Unopened food: Can be returned within 30 days for a refund (minus shipping)
• Opened food: Not eligible for return
• How to return: Call the number above to get a return authorization and shipping label
• Refund timeline: 2-4 weeks after they receive the food back

The Real Cost Breakdown

• Essential plan: ~$300/month for food + $19/month membership = $3,828/year
• Max Up plan: ~$500/month for food + coaching = $6,000+/year
• Plus groceries: You still need fresh produce, dairy, and snacks = $150-200/month extra
• True annual cost: $5,600-$8,400 depending on plan and supplements

Free & Cheaper Alternatives

• Noom (from $16/month): Behavioral coaching approach, fraction of the cost
• MyFitnessPal (free): Calorie tracking with massive food database
• WW/Weight Watchers ($10-25/month): Point system, community support, much cheaper
• Lose It! (free): Simple calorie counting with barcode scanning
• Your doctor (free with insurance): Most insurance covers nutritional counseling
• Meal prep ($3-5/meal): Healthier, fresher, and a fraction of the cost

Jenny Craig's Rocky History

Jenny Craig closed nearly all physical locations in 2023, laid off most staff, and was acquired by a new owner who pivoted to online-only operations. The company has gone through multiple ownership changes and near-bankruptcies. If you're on a prepaid plan, this is another reason to cancel sooner rather than later — the company's long-term stability remains uncertain.