How to Cancel Google Fiber in 2026 (Return Equipment + Avoid Final Bill Surprises)
Updated 2026-03-03 · 6 min read
✅ Google Fiber Is Relatively Easy to Cancel
No contracts, no early termination fees on standard plans, and a clean cancellation process. Google Fiber is one of the more customer-friendly ISPs when it comes to leaving.
Google Fiber Plans (2026)
1 Gig: $70/month — 1 Gbps symmetrical (upload and download)
All plans: no data caps, no contracts, no hidden fees
Cancel Google Fiber Online
Go to fiber.google.com/account
Sign in with your Google account
Navigate to Account → Services
Click Cancel service
Choose your cancellation date — you can schedule it for the future
Confirm cancellation
You'll receive an email with equipment return instructions
Cancel Google Fiber by Phone
Call 1-866-777-7550
Identify yourself and request cancellation
Google Fiber support is generally helpful and not pushy about retention
Get a confirmation number
Equipment Return
Google sends a prepaid return box to your address after cancellation
Return: Fiber Jack (wall unit), Network Box/Wi-Fi router, power cables, ethernet cables
The fiber cable in the wall stays — it's part of the home infrastructure
Pack everything in the provided box
Drop off at UPS or schedule a pickup
Return within 30 days to avoid equipment charges
⚠️ Unreturned Equipment: $100-$300
Google will charge replacement costs for unreturned equipment. The Fiber Jack alone is ~$150 and the Wi-Fi router is $100-$300 depending on the model. Photograph serial numbers before packing and keep your UPS tracking number.
What Happens to Your Google Account?
Your Google account is NOT affected — Gmail, Drive, Photos, etc. all stay
Only the Fiber internet service is canceled
Your @gmail.com email address is unrelated to Fiber
If you had a Google Fiber TV package (legacy), that TV service ends
Moving to a New Address
New address has Google Fiber: Transfer service instead of canceling — call 1-866-777-7550
New address doesn't have Google Fiber: Cancel at current address, no fees
Google Fiber is available in: Austin, Atlanta, Charlotte, Denver, Huntsville, Kansas City, Nashville, Orange County, Raleigh-Durham, Salt Lake City, San Antonio, and expanding
Why People Leave Google Fiber
Moving: Most common reason — Google Fiber only covers select cities
Price: AT&T Fiber and local providers sometimes undercut Google Fiber pricing
Support: Limited in-person support compared to traditional ISPs
Wi-Fi mesh issues: Google's included router doesn't always cover large homes well
Alternatives to Google Fiber
AT&T Fiber: Widely available, competitive pricing ($55-$80/month for gigabit), no contracts
Verizon Fios: Fiber, excellent service (Northeast US)
T-Mobile 5G Home Internet: $50/month, no contracts — good if you don't need gigabit speeds
Local fiber providers: Many cities now have municipal fiber or regional providers with better pricing
Xfinity/Spectrum: Cable internet — widely available, competitive speeds, but data caps and price hikes
📋 Cancellation Checklist
Set up new ISP service before canceling (avoid internet downtime)
Schedule cancellation date at fiber.google.com/account
Wait for prepaid return box to arrive
Photograph all equipment with serial numbers
Pack and ship within 30 days
Keep UPS tracking number and receipt
Verify final bill — should only be prorated current month
Bottom line: Google Fiber makes cancellation about as painless as ISPs get — no contracts, no ETF, prepaid return shipping. The main risk is forgetting to return equipment. Set a reminder, ship it back, and you're done.
💡 Paying for internet services and subscriptions you forgot about?
Upload your bank statement to JustCancel and find every recurring charge in minutes.