How to Cancel Gong Revenue Intelligence (2026 Guide)

Updated February 2026 • Very hard — enterprise contract • $800-1,600+/user/year

🚨 Annual contract: Gong uses annual contracts that auto-renew. You must provide written notice 30-90 days before your renewal date (check your specific contract). Missing the window locks you in for another year.

How to Cancel

Find your renewal date: Check your contract or ask your Gong account manager
Send written notice 30-90 days before renewal (per your contract terms)
Email your account manager AND support@gong.io
Include your company name, contract number, and "written notice of non-renewal"
Request written confirmation of cancellation
Export all recordings and data before access ends

Before Canceling: Export Your Data

Download call recordings you need to keep
Export deal intelligence and pipeline data
Save any coaching scorecards or team analytics
Disconnect CRM and calendar integrations cleanly

Gong Pricing (Why It's So Expensive)

Per-user pricing: $800-1,600/user/year (varies by team size and features)
Platform fee: Some contracts include a flat platform fee on top of per-user
Minimum seats: Often requires minimum user commitments
A 20-person team: $16,000-32,000+/year

Cheaper Alternatives

Chorus.ai (ZoomInfo): Similar call intelligence — often 20-30% cheaper
Fireflies.ai ($10-19/user/mo): AI meeting notes and transcription — fraction of Gong's price
Otter.ai ($10-20/user/mo): Transcription + meeting summaries
Fathom (free): AI meeting notes for Zoom/Google Meet/Teams — genuinely free for individuals
tl;dv (free tier): Meeting recording and AI summaries with CRM integration

For most teams, Fireflies or Fathom + a CRM provides 80% of Gong's value at 5-10% of the cost.

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Quick Cancel Guide: Gong Io

Direct cancel link + step-by-step instructions