How to Cancel Frontier Internet in 2026

Frontier Communications has no early termination fee on most current plans — you can cancel anytime. Here's the step-by-step process, what equipment to return, and how to avoid surprise charges on your final bill.

Cancel by Phone (Required)

Call 1-800-921-8101 (Mon-Fri 8am-7pm, Sat 8am-5pm local time)
Say "cancel service" to the automated system
Be prepared for retention offers — Frontier will try to keep you
Request a specific disconnection date (can be up to 30 days out)
Ask for a confirmation number and email confirmation

⚠️ You cannot cancel Frontier online. Phone call is required. Plan for 15-30 minutes including hold time and retention attempts.

Return Equipment (Critical)

Frontier charges $200+ per unreturned device. Return these within 30 days:

Router/gateway
ONT (Optical Network Terminal) if Frontier-owned
Set-top boxes (if you had TV service)
Power cords and ethernet cables that came with equipment

Frontier sends a prepaid return label by mail. You can also drop equipment at a FedEx location. Keep your tracking number — this is your proof of return if they claim you didn't send it back.

Early Termination Fees

Most current plans: No ETF — cancel anytime
Older contract plans: May have ETF of $10/month remaining on contract
Promotional pricing: Some promos require keeping service for the promotional period

Ask the agent to confirm whether your plan has an ETF before confirming cancellation.

Final Bill Tips

Frontier does NOT prorate your final bill — you pay for the full billing cycle
Time your cancellation to align with your billing cycle end date
Check your final bill for unreturned equipment charges and dispute if incorrect
Keep service until your new ISP is installed to avoid internet gaps

Retention Offers

If you're canceling because of price, Frontier's retention team can often offer:

$10-30/month discount for 12 months
Speed upgrade at the same price
Free router upgrade

If you want to stay but pay less, calling to cancel is legitimately the best way to negotiate a better rate.

Alternatives by Service Area

T-Mobile Home Internet ($50/mo): No contract, 5G speeds in covered areas
Starlink ($120/mo): Satellite internet, works anywhere, no contract
Local cable provider: Check what's available — competition usually means better deals
AT&T Fiber: If available in your area, often cheaper with faster speeds

💡 Pro tip: Have your new ISP lined up and installed BEFORE canceling Frontier. Schedule the Frontier disconnection for 1-2 days after your new service is active — overlap costs less than going without internet.

🔍 Internet bills are one of the biggest recurring expenses. Upload your bank statement to JustCancel — we'll find every subscription and help you cut the ones you don't need.