How to Cancel Done ADHD in 2026 (Without Losing Your Medication)

Done (donefirst.com) charges $199-299/month for ADHD telehealth visits. That's $2,400-3,600/year for what your PCP can do for a $30 copay. Here's how to cancel safely without a medication gap.

Why Done Is So Expensive

Done charges a premium for convenience, but the markup is staggering:

Step 1: Secure a New Prescriber First

This is the most important step. Schedule with one of these before canceling Done:

• Your PCP/primary care: Most can prescribe ADHD medications. Call and ask: "Do you prescribe Schedule II stimulants for ADHD?" Many do.
• Local psychiatrist: Book 4-6 weeks out (waitlists are real). Your insurance covers this.
• Cerebral ($85/mo): Cheaper telehealth alternative if you want to stay remote
• Ahead ($199 first, then $85/mo): Another telehealth option, cheaper after initial visit

Step 2: Request Your Medical Records

1. Email support@donefirst.com
2. Subject: "Medical Records Request"
3. Request: diagnosis documentation, all visit notes, medication history, and any assessments
4. They have 30 days to comply (HIPAA requirement)
5. Save these files — your new provider will need them

Step 3: Get Your Last Prescription Filled

Before canceling, make sure you have enough medication to cover the transition period:

• Request your monthly prescription from Done
• Fill it immediately at your pharmacy
• This gives you ~30 days to see your new provider
• Note: Stimulant prescriptions can't be refilled early — plan ahead

Step 4: Cancel Done

1. Log in to your Done account at app.donefirst.com
2. Go to Settings → Subscription
3. Click Cancel Membership
4. Complete the survey (required)
5. If no cancel button: email support@donefirst.com with subject "Cancel My Subscription"
6. Screenshot everything

The Done Controversies You Should Know

• DOJ investigation (2022): Done was investigated for overprescribing stimulants. Two co-founders were charged with conspiracy to distribute controlled substances.
• Pharmacy restrictions: CVS, Walmart, and other major pharmacies stopped filling Done prescriptions in some states after the investigation
• Insurance doesn't cover Done: Despite being a "medical service," most insurance won't reimburse Done visits
• No refunds: Done's TOS explicitly states no refunds for monthly fees, even if you cancel mid-cycle

Cheaper ADHD Management Options

• PCP + GoodRx: $30 copay + generic Adderall for $15-30/month on GoodRx = $45-80/month total (vs $199+)
• Community mental health centers: Sliding-scale fees based on income, often $10-50/visit
• University clinics: If near a medical school, psychiatric residents offer supervised care at reduced cost
• Insurance psychiatrist: $30-50 copay, quarterly visits once stable = $120-200/year

Medication Cost Without Done

• Generic Adderall IR: $15-30/month with GoodRx
• Generic Adderall XR: $25-50/month with GoodRx
• Generic Ritalin: $10-25/month with GoodRx
• Vyvanse (brand only until 2023 generic): $300+ without insurance, but generic lisdexamfetamine now available for $30-60/month
• With insurance: Most generics are $5-15/month

If Done Won't Let You Cancel

• Email paper trail: Send a written cancellation to support@donefirst.com — this creates legal documentation
• Block the charge: Contact your bank to block future Done charges (use the merchant ID)
• Credit card dispute: If charged after canceling, dispute as "services no longer authorized"
• BBB complaint: Done has a 1.3/5 rating on BBB with 300+ complaints — your complaint adds pressure
• State medical board: If they refuse to release your records, file a HIPAA complaint at hhs.gov/ocr