How to Cancel Done ADHD Telehealth in 2026

Updated February 2026 · Difficulty: Hard · $79/mo after $199 evaluation

⚠️ Critical: Transfer Your Prescription FIRST

If Done prescribed you ADHD medication (Adderall, Vyvanse, Ritalin, etc.), transfer your prescription to a local psychiatrist or primary care doctor BEFORE canceling. These are Schedule II controlled substances — you cannot get refills without an active provider. A gap in your prescription could mean weeks without medication.

Step 1: Secure Continuity of Care

Find a local provider — psychiatrist, nurse practitioner, or primary care doctor who prescribes ADHD medication
Request your medical records from Done (email support@donefirst.com with your full name and DOB)
Schedule an appointment with the new provider. Bring your Done records, current medication info, and dosage history
Confirm the new provider can prescribe your specific medication before canceling Done
Time your last Done refill to overlap with your first new provider appointment

Step 2: Cancel Done

Email support@donefirst.com requesting subscription cancellation
Include your full name and date of birth
You can also try the in-app chat, but email creates a paper trail
Done doesn't have a self-service cancellation button — it must go through support
Expect a response within 1-3 business days
Done may try to retain you with scheduling flexibility or price adjustments

Done's Pricing Breakdown

Initial evaluation: $199 (one-time, non-refundable)
Monthly follow-ups: $79/month
Annual cost: $199 + ($79 × 12) = $1,147/year
Medication not included — that's billed separately through your pharmacy ($30-400/mo depending on insurance and medication)

Why People Leave Done

Cost: $79/month for a 5-15 minute video check-in feels expensive
Provider turnover: Many patients report seeing different providers each visit
DEA scrutiny: Done faced DEA investigation in 2022 for prescribing practices — some patients prefer traditional providers for controlled substances
Insurance doesn't cover it: Done is typically out-of-pocket, while local psychiatrists often take insurance
Prescription complications: Some pharmacies hesitate to fill prescriptions from telehealth-only providers for Schedule II medications

Cheaper Alternatives

Local psychiatrist ($150-300/visit, insurance often covers): In-person relationship, consistent provider, better for controlled substance management. Visits typically every 3-6 months once stable
Primary care doctor ($25-50 copay with insurance): Many PCPs prescribe ADHD medication. Least expensive option if your insurance covers it
Cerebral ($85-325/mo): Similar telehealth model but includes therapy. Insurance accepted in some states
Talkiatry (insurance-based): Telehealth psychiatry that takes insurance — often $25-50/visit with coverage
Community mental health centers: Sliding-scale fees based on income. Often $20-60/visit

💡 The Insurance Math

Done: $1,147/year (no insurance accepted). Local psychiatrist with insurance: 4 visits × $50 copay = $200/year. That's a savings of $947/year — almost $1,000 back in your pocket just by switching to an in-network provider.

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