How to Cancel CyberGhost VPN in 2026 (Get a Refund Before Day 45)

CyberGhost offers one of the longest money-back guarantees in VPN — 45 days on plans of 6+ months. Here's how to cancel and actually get your refund.

The CyberGhost Pricing Trap

CyberGhost advertises "$2.19/month" but that requires paying $56.94 upfront for 2 years + 2 months. After year 2, it auto-renews at $56.94/year — nearly 2x the monthly rate.

• Monthly plan: $12.99/month — only 14-day refund window
• 6-month plan: $41.94 upfront — 45-day refund window
• 2-year plan: $56.94 upfront — 45-day refund window, then renews annually
• Renewal price: $56.94/year (not the advertised $2.19/mo)

Cancel via Website (Fastest)

1. Go to my.cyberghostvpn.com and log in
2. Click My Subscriptions
3. Click Cancel Subscription (or "Manage Subscription")
4. Complete the cancellation survey (required — pick any reason)
5. Confirm cancellation
6. Screenshot the confirmation page — you'll need it if the refund doesn't come

Get Your Refund via Live Chat

Canceling stops auto-renewal but does NOT automatically trigger a refund. You need to request it:

1. Go to support.cyberghostvpn.com
2. Click the chat bubble (bottom-right)
3. Ask for a refund — use this script:

They'll ask why you're leaving. Keep it simple: "It doesn't meet my needs." Don't engage with retention offers.

If You Subscribed Through Apple/Google

CyberGhost can't process refunds for app store purchases. You must cancel and request a refund through the store:

• Apple: Settings → Apple ID → Subscriptions → CyberGhost → Cancel. Refund via reportaproblem.apple.com
• Google Play: Play Store → Profile → Payments → Subscriptions → CyberGhost → Cancel. Refund within 48 hours via Play Store support

Delete Your Account & Data

Canceling your subscription doesn't delete your account. To fully remove your data:

1. Email support@cyberghostvpn.com
2. Subject: "GDPR Data Deletion Request"
3. Request complete account and data deletion under GDPR Article 17
4. They have 30 days to comply (usually faster)

Better Alternatives (Free or Cheaper)

• Proton VPN (free tier): Unlimited bandwidth, 5 countries, no logs — genuinely free with no data selling
• Mullvad: €5/month flat, no email needed to sign up, independently audited
• Windscribe (free): 10GB/month free, 10+ countries
• iCloud Private Relay: Already included with iCloud+ ($0.99/mo) — covers Safari browsing

Common CyberGhost Cancellation Issues

• "No cancel button": If subscribed via app store, you can't cancel on CyberGhost's website — use device settings
• Refund denied after 45 days: The guarantee is strict. If you're past the window, try a chargeback through your bank
• Still getting charged after canceling: Check if you have multiple accounts or if you canceled through the wrong method
• Refund takes too long: CyberGhost says 5-10 business days. If longer, follow up via live chat with your ticket number