Can I cancel Cox internet online?

No. Cox Communications requires you to call 1-800-234-3993 to cancel internet service. There is no online cancellation option. You can also cancel in person at a Cox Solutions Store.

What happens if I don't return Cox equipment?

Cox charges $15 per day for unreturned equipment after the 10-day return window. This quickly adds up to hundreds of dollars. Always return equipment to a Cox store and get a receipt.

How to Cancel Cox Internet in 2026

Updated February 2026 · Difficulty: Hard · ~$80/mo average

⚠️ Cox Charges $15/Day for Unreturned Equipment

This is the most aggressive equipment fee in the ISP industry. At $15/day, keeping a router for just one extra month costs $450. Return your equipment the same day you cancel. Not tomorrow. Today.

Step-by-Step: Cancel Cox

Call 1-800-234-3993 and say "disconnect service"
Provide your account number or the phone number on your account
The agent will ask why — give a brief reason ("switching providers" or "moving")
Expect retention offers: Cox typically offers 20-40% discounts and free upgrades
Decline firmly: "I've already set up my new service. Please process the cancellation."
Ask for your confirmation number and final bill date
Ask about equipment return — they'll give you a 10-day window
30 days notice required — you'll be billed through the notice period

Equipment Return Protocol

📦 Return within 10 days or face $15/day charges

Best option: Drop off at a Cox Solutions Store — get an instant printed receipt
What to return: Modem, router (if separate), cable boxes, remotes, power cords, coax cables
What to keep: Any equipment you purchased outright (check your original receipt)
If you can't visit a store, request a prepaid UPS return label
Photo everything: Serial numbers on devices, the return receipt, UPS tracking
Set a calendar reminder to verify no equipment charges appear on your final bill

Cox's Retention Tactics

Cox retention agents have a multi-tier discount structure. Expect these moves:

Tier 1: "I can take $15-20/month off your bill right now"
Tier 2: "Let me talk to my supervisor about a better rate" (same agent, deeper discount)
Tier 3: Speed upgrade at the same price, or free premium channels
Emotional appeal: "You'll lose your email address" (if you use Cox email)

If you actually want a discount instead of canceling, these calls are goldmines. Threatening to cancel is the #1 way to get Cox to lower your bill. But if you genuinely want out, stay firm.

The Cox Email Problem

If you use a @cox.net email address, you will lose it when you cancel. Before canceling: forward important emails to a permanent address (Gmail, Outlook), update any accounts that use your Cox email for login, and set up email forwarding if Cox offers it during the cancellation process. This is the single biggest lock-in Cox has.

Data Caps and Overage Charges

Cox has a 1.25 TB data cap on most plans. If you're canceling partly because of data overage charges ($10 per 50 GB block), know that most alternatives — T-Mobile Home Internet, fiber providers, and Starlink — have no data caps. This alone can save power users $30-50/month in overage fees.

Cheaper Alternatives

T-Mobile Home Internet: $50/mo, no data caps, no contract, no equipment fees
AT&T Fiber: $55-80/mo where available, symmetrical speeds, no caps
Verizon 5G Home: $25-50/mo with phone plan
Starlink: $120/mo for areas with limited competition
Local fiber: Google Fiber, Ziply, EPB — often cheaper and faster than Cox

💰 Cox Savings Math

Average Cox bill: $100-150/month (internet + fees + equipment rental + data overages). T-Mobile Home Internet: $50/month all-in. Annual savings: $600-$1,200. Plus you own the equipment — no $15/day return anxiety.

🔍 See all your Cox charges

Upload your bank statement to JustCancel and we'll identify every Cox charge — including those hidden fees and equipment rentals. Takes 30 seconds.