How to Cancel Cox Internet / TV in 2026

Updated March 3, 2026 • 6 min read

⚡ Quick Summary

Call 1-800-234-3993 — no online cancellation. Return all equipment within 10 days. Check for early termination fees (up to $240 if under contract). Get a confirmation number.

Before You Cancel

Set up replacement internet first — schedule installation before canceling Cox
Check your contract status: Log in to cox.com → My Account → look for contract end date. If you're under contract, early termination fees apply ($10/month remaining)
Note your account number and PIN
Schedule cancellation for your billing cycle end to avoid paying for unused days

How to Cancel

Call 1-800-234-3993
Navigate the automated system or say "cancel service"
You'll be transferred to the retention department
Be firm — expect 15-30 minutes of retention offers
Set a specific disconnection date
Get a confirmation number
Ask for email confirmation

Alternatively, visit a Cox Solutions Store in person to cancel and return equipment at the same time.

What Cox Retention Will Offer

Cox's retention team offers aggressive deals to keep you:

50% off for 12 months — very common offer
Speed upgrade at current price
Free premium channels for TV customers
Waived equipment fees

If you're canceling due to price, the retention offer might genuinely save you money. If you're switching providers, stay firm.

🚨 Equipment Return: 10 Days or $15/Day

Return all Cox equipment (modem, router, cable boxes, DVR, remote controls) within 10 days. After that, Cox charges $15/day per device in unreturned equipment fees. Return at a Cox store and get a receipt.

Equipment Return

Gather all Cox equipment: modem, router/gateway, cable boxes, DVR, remote controls
Photograph each item with serial numbers visible
Return to a Cox Solutions Store (recommended — immediate receipt)
Or ship using a Cox-provided return label (UPS)
Keep the receipt for 12 months

Early Termination Fees

If on a 12-month service agreement: $10/month remaining (max $120)
If on a 24-month agreement: $10/month remaining (max $240)
If month-to-month: No ETF — cancel anytime

Check your contract status at cox.com or ask the retention agent before confirming cancellation.

Alternatives by Region

T-Mobile Home Internet: $50/month, no contract, wireless 5G
AT&T Fiber: $55-80/month, no contract (where available)
Verizon Fios: $50-90/month (Northeast markets)
Google Fiber: $70/month for 1 Gbps (limited cities)
Starlink: $120/month (rural areas)

Find every recurring charge on your account

Upload your bank statement to JustCancel — we'll find Cox and every other subscription charging you.