How to Cancel Chewy Autoship in 2026

Updated February 2026 • 5 min read

Chewy is one of the rare companies that makes cancellation genuinely easy. No phone tree, no retention gauntlet, no hidden fees. But before you cancel everything, consider whether adjusting your Autoship makes more sense — Autoship gives you 5-10% off every order, and you can change items, quantities, and schedules freely.

Cancel Autoship Online (30 Seconds)

1. Go to chewy.com/app/account/autoship
2. Log into your account
3. Find the Autoship order you want to cancel
4. Click "Cancel Autoship"
5. Confirm cancellation

That is it. No retention offers, no "are you sure?" loops. Chewy just cancels it. Each Autoship item can be canceled individually — so if you want to keep food deliveries but drop the treats, you can.

Cancel by Phone (24/7)

Call 1-800-672-4399. Chewy has 24/7 phone support with famously helpful representatives. Average wait time is under 5 minutes. Tell them you want to cancel your Autoship and they will process it immediately.

Before You Cancel: Smarter Options

Chewy Autoship is flexible enough that you may not need to cancel entirely:

• Extend the schedule: Change delivery from every 4 weeks to every 8 or 12 weeks
• Remove individual items: Drop items you do not need while keeping the ones you do
• Change quantities: Reduce if you have built up a stockpile
• Skip a shipment: Push the next delivery out without canceling

The 5-10% Autoship discount applies to every delivery. If you buy pet food regularly anyway, keeping Autoship on a longer schedule saves money vs. one-time purchases.

Chewy Return Policy

Chewy has one of the best return policies in retail. If you received a recent Autoship delivery you do not need, contact them within 365 days for a refund. They often tell you to donate the unopened food to a local shelter instead of shipping it back. If your pet passed away, Chewy has been known to refund recent orders and send flowers — they are genuinely good at customer service.

Chewy vs. Alternatives

• Amazon Subscribe & Save: Similar 5-15% discounts, broader selection
• Petco/PetSmart: In-store pickup option, loyalty rewards
• Local pet stores: Support local businesses, personalized advice
• Costco pet food: Bulk pricing, Kirkland brand is highly rated

Deleting Your Chewy Account

Canceling Autoship does not delete your Chewy account. If you want to fully delete your account and data, email service@chewy.com or call 1-800-672-4399 and request account deletion. They will process it per their privacy policy.

The Bottom Line

Chewy is a model for how subscription management should work — easy to adjust, easy to cancel, great customer service. Consider adjusting your Autoship schedule before canceling entirely. But if you are done, it takes 30 seconds online or one quick phone call.