How to Cancel Cerebral Telehealth Subscription (2026)

Updated February 2026 · 7 min read

Cerebral is a telehealth platform for mental health — therapy, medication management, and psychiatric care. It's been in the news for DOJ investigations into overprescribing controlled substances. Whether you're switching providers, concerned about quality, or just can't afford the $85-325/month, here's how to cancel safely.

💰 What You're Paying

• Medication management only: $85/month ($1,020/year)
• Therapy only: $259/month ($3,108/year)
• Medication + Therapy: $325/month ($3,900/year)
• Medication costs: Extra, billed through your pharmacy (varies widely)
• Some plans are covered by insurance, reducing cost to copays

🏥 FIRST: Secure Your Medication

If Cerebral prescribes you any medication, take these steps BEFORE canceling:

1. Find a new prescriber — your PCP, a local psychiatrist, or another telehealth service
2. Schedule an appointment with the new provider before your Cerebral refill runs out
3. Request your medical records from Cerebral (they must provide them)
4. Get a 90-day refill from your Cerebral prescriber before canceling (ask during your last appointment)
5. Then cancel once your new provider has taken over prescribing

How to Cancel Cerebral

1. Log in to the Cerebral app or website
2. Go to Account Settings → "Subscription"
3. Click "Cancel Subscription"
4. Walk through the cancellation flow
5. If you can't find the option, contact support at support@cerebral.com
6. You can also call 1-855-927-3700

⚠️ The Cerebral Controversy

Important context on why many people are leaving Cerebral:

• DOJ investigation for prescribing controlled substances (Adderall, Xanax) after brief evaluations
• FTC settlement for sharing patient health data with advertisers without consent
• Provider turnover — many patients report being switched between prescribers frequently
• Difficulty reaching providers between appointments
• DEA telehealth prescribing rules tightening for controlled substances — some medications may require in-person visits

🔄 Alternative Providers

• Your primary care doctor (PCP) — can prescribe most psychiatric medications; often covered by insurance with just a copay
• Psychology Today directory — find local therapists and psychiatrists, filter by insurance
• Open Path Collective — therapy at $30-80/session (no insurance needed)
• Community mental health centers — sliding scale fees based on income
• Talkiatry — telehealth psychiatry that takes insurance
• Done, Brightside, Ahead — other telehealth psych services (compare carefully)
• Crisis resources: 988 Suicide & Crisis Lifeline (call or text 988, free 24/7)

🧮 Cost Comparison

✅ Safe Cancellation Checklist

• ✅ New prescriber secured and appointment scheduled
• ✅ Medical records requested from Cerebral
• ✅ Current medication supply sufficient to bridge the gap (90-day refill)
• ✅ New provider has your diagnosis, medication list, and dosage history
• ✅ Cancellation confirmed in writing
• ✅ Monitor bank for "CEREBRAL" charges for 2 months
• ✅ Download any therapy notes or session summaries you want to keep