How to Cancel Cerebral in 2026 (Plus: What You Need to Know About Prescription Continuity)

Updated 2026-02-18 · 8 min read

⚠️ Critical: Don't Cancel Without a Medication Plan

If you're currently taking prescribed medication through Cerebral (especially ADHD, anxiety, or antidepressant medication), set up a new provider BEFORE canceling. Abruptly stopping certain medications can cause withdrawal symptoms. Read the transition section below first.

Cerebral Pricing (2026)

Medication Management: $99/month — prescriber appointments, medication management
Therapy: $259/month — weekly therapy sessions
Medication + Therapy: $329/month — combined plan
Insurance accepted for some plans (reduces cost significantly)

How to Cancel Cerebral

Log in to the Cerebral app or app.cerebral.com
Go to Settings → Subscription
Click Cancel Subscription
Complete the cancellation survey
You'll receive a confirmation email

If Online Cancellation Isn't Working

Email: support@cerebral.com with subject "Cancel my subscription"
Include your full name and account email
Request written confirmation of cancellation
Keep the confirmation email — some users report being charged after "canceling"

🔴 Important: The Medication Transition

Before you cancel, do this:

Request your medical records from Cerebral (they're legally required to provide them)
Get a final prescription refill — ask your Cerebral prescriber for a 90-day supply to bridge the transition
Find a new provider: Your PCP can often continue prescriptions, or use your insurance's provider directory
Schedule the new appointment first — then cancel Cerebral after you've confirmed the new provider can prescribe
Note for controlled substances (Adderall, etc.): A new provider may need to do their own evaluation before prescribing

The Cerebral Controversy

Context you should know:

DEA investigation (2022): Cerebral was investigated for potential overprescribing of controlled substances, particularly Adderall
FTC complaint (2023): The FTC alleged Cerebral made it difficult to cancel subscriptions and continued charging after cancellation requests
Data sharing (2023): Cerebral disclosed sharing patient data with advertisers including Meta, Google, and TikTok
These issues prompted many users to switch to local providers or other telehealth services

Better Alternatives

Your PCP/Primary Care: Can prescribe most mental health medications. Usually covered by insurance with just a copay. Best for ongoing medication management.
Done.: $199/month for ADHD medication management (higher quality evaluations than Cerebral, according to patient reviews)
Talkiatry: In-network psychiatry (insurance-covered), telehealth appointments
Community mental health centers: Sliding-scale fees based on income, often $0-30/session
Open Path Collective: $30-80/session therapy (vs. Cerebral's $65/session)
Psychology Today directory: Search for in-network therapists and psychiatrists near you

Refund Policy

Cerebral does not offer prorated refunds for the current billing period
If charged after cancellation: email support with your cancellation confirmation and demand a refund
File a complaint with your state attorney general if Cerebral won't refund post-cancellation charges
Credit card chargeback: Contact your bank if Cerebral continues charging after confirmed cancellation

The Telehealth Subscription Stack

Many people accumulate multiple telehealth subscriptions:

Cerebral: $99-329/mo
BetterHelp: $65-100/week
Hims/Hers: $30-85/mo
Noom: $59/mo
Total: $253-573/month in health subscriptions

Review whether your insurance covers equivalent in-network services for just a copay.

Find all your health and wellness subscriptions

Telehealth, fitness, meditation, nutrition apps — they add up fast. Upload your bank statement and see every recurring charge.

Find My Subscriptions →

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Quick Cancel Guide: Cerebral

Direct cancel link + step-by-step instructions