How to Close a Capital One Credit Card or Bank Account (2026 Guide)

Updated February 2026 • 6 min read

Capital One is one of the largest US banks with credit cards (Venture, Savor, Quicksilver), savings accounts (360 Performance Savings), and checking accounts. Whether you are closing a credit card because of the annual fee or switching banks entirely, here is the complete process.

Closing a Capital One Credit Card

Step 1: Redeem Your Rewards

• Transfer miles to partners: Air Canada Aeroplan, Turkish Airlines, British Airways, etc. — transferred miles live in the partner account permanently
• Cash back: Redeem as statement credit or direct deposit
• Travel portal: Book travel through Capital One Travel at enhanced rates

Step 2: Consider a Product Change

If you are closing because of an annual fee, downgrading to a no-fee card is usually smarter:

• Venture X ($395/year) → VentureOne ($0/year, 1.25x miles)
• Venture ($95/year) → VentureOne ($0/year)
• Savor ($95/year) → SavorOne ($0/year, still 3% on dining)
• Any card → Quicksilver ($0/year, 1.5% flat cash back)

Call 1-800-227-4825 and ask for a product change. No hard credit pull, keeps your account history.

Step 3: Close the Card

By phone (recommended):

1. Call 1-800-227-4825
2. Verify your identity
3. Request to close your credit card account
4. Be prepared for a retention offer (fee waiver, bonus miles)
5. Confirm zero balance and ask for written confirmation

By secure message:

1. Log into capitalone.com
2. Go to Help & Support → Send a Message
3. Request account closure in writing

Closing a Capital One Bank Account

For savings (360 Performance Savings) or checking (360 Checking):

1. Transfer your money out (ACH transfer to your new bank, or request a check)
2. Update any direct deposits or automatic payments linked to the account
3. Call 1-800-655-2265 to close the bank account
4. Or visit a Capital One branch or Cafe in person
5. Confirm the account shows $0 balance and is marked closed

Credit Score Impact

• Utilization increase: Closing a card removes that credit limit from your total. If you carry balances on other cards, your utilization ratio goes up.
• Account age: Closed accounts stay on your report for 10 years, then fall off — eventually shortening your history.
• Best strategy: If the card has no annual fee, keep it open with a $0 balance. Use it once every 6-12 months for a small purchase to prevent inactivity closure.

After Closing Checklist

• ✅ Update autopay on any services linked to this card
• ✅ Remove card from digital wallets (Apple Pay, Google Pay)
• ✅ Save your final statement
• ✅ Check credit reports in 30-60 days to confirm closure
• ✅ Destroy the physical card