How to Cancel Breezeline Internet in 2026

Breezeline (formerly Atlantic Broadband, now owned by Cogeco) serves parts of New England, the Mid-Atlantic, and the Southeast. Cancellation is phone-only — no online option. Here's what to expect.

How to Cancel Breezeline

By Phone (Required)

1. Call 1-888-536-9600
2. Verify your identity (name, address, account number)
3. Request cancellation of your services
4. Decline retention offers (expect 1-2 rounds)
5. Get your cancellation confirmation number — write it down
6. Ask about your final bill and equipment return instructions

In Person (Alternative)

Visit a local Breezeline office to cancel and return equipment in one trip. Bring your account info and photo ID. Not all areas have physical offices — check breezeline.com for locations.

Equipment Return

• Drop off at a Breezeline office — get a receipt
• Ship it back — ask the agent for a prepaid return label during your cancellation call
• Keep your receipt for 6+ months — ISPs have a history of claiming unreturned equipment
• Take a photo of the equipment and serial numbers before returning

Retention Offers

Breezeline agents will try to keep you. Common tactics:

• Discounted rate for 6-12 months — promotional pricing that reverts to full price
• Speed upgrade at the same price — sometimes genuinely worthwhile if speed was your issue
• Free month of service — delays your cancellation by a month

If you're leaving due to price, the retention discount might actually be worth taking — Breezeline's retention offers tend to be reasonable. But if you have a better alternative available, just decline.

Your Final Bill

• Breezeline bills in advance — you've already paid for the current month
• You may receive a prorated credit for unused days (varies by location and plan)
• Any unreturned equipment charges will appear on your final bill
• Early termination fee may apply if you're under contract (check your agreement)

Alternatives in Breezeline's Service Areas

• T-Mobile Home Internet: $50/month, no contract, good in most suburban areas
• Fiber (if available): Check for AT&T Fiber, Verizon Fios, or local fiber providers — usually better speed and reliability
• Starlink: $120/month — only practical for rural areas with no cable/fiber options
• Local ISPs: Check broadbandnow.com — smaller providers often have better service in Breezeline's coverage areas

The Name Change Confusion

If you're confused about the branding: Atlantic Broadband rebranded to Breezeline in 2022 after being acquired by Cogeco (a Canadian telecom company). Your account, equipment, and services are the same — just a different name on the bill.