How to Cancel Box in 2026 (The Enterprise File Sharing Tax)

Updated February 2026 • 5 min read

Box charges $15/user/month for Business or $25/user/month for Business Plus. For a 20-person company, that's $300-500/month for file storage. Google Drive gives 15GB free per user, and SharePoint comes with Microsoft 365. Here's how to escape Box.

How to Cancel Box

Check your contract — Box typically requires annual commitments
Contact your Box account manager or call 1-877-729-4269
For individual plans: Account Settings → Billing → Cancel
Download all files before cancellation (Box provides bulk download tools)
Free Individual plan (10GB, 250MB file limit) remains after cancellation

⚠️ Enterprise contracts: Box business plans almost always have annual contracts with auto-renewal. Check your renewal date 30-60 days in advance. Missing the cancellation window means another year locked in.

Why Companies Leave Box

Redundancy: Most companies already have Google Workspace or Microsoft 365 — both include cloud storage
Cost: $15-25/user/month on top of your existing productivity suite
Feature overlap: Google Drive and SharePoint now have the same collaboration, sharing, and admin controls Box pioneered
Integration friction: Box adds another tool for employees to learn and manage

Migration Options

Google Workspace ($7/user/mo) — 30GB storage + Gmail + Docs + Meet. You're already paying for this — just use Drive instead of Box
Microsoft 365 ($6/user/mo) — 1TB OneDrive + SharePoint + Office. Again, probably already paying
Dropbox Business ($15/user/mo) — If you need standalone file storage with better sync than Drive
Nextcloud (free, self-hosted) — Open-source Box alternative. Full admin control, unlimited storage on your own server

The Box-to-Drive Migration

Google and Microsoft both offer free migration tools to move files from Box. Google Workspace Migrate transfers files, permissions, and folder structures automatically. The process takes 1-7 days depending on data volume. Start the migration well before your Box contract ends to allow time for verification.

When Box Is Worth Keeping

Box still has a niche: heavily regulated industries (healthcare, finance, government) where Box's compliance certifications (HIPAA, FedRAMP, SOX) and granular admin controls are requirements, not nice-to-haves. If your compliance team mandates Box, it's worth the premium. For everyone else, your existing Google or Microsoft storage is enough.

Bottom line: Box was essential when cloud file sharing was new. In 2026, every productivity suite includes storage. If you already pay for Google Workspace or Microsoft 365, Box is a redundant $15-25/user/month charge. Migrate to your existing suite and save $180-300/user/year.

Find More Subscriptions to Cancel →

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Quick Cancel Guide: Box

Direct cancel link + step-by-step instructions