How to Cancel Aptive Environmental Pest Control in 2026
Updated February 2026 โข Difficulty: Hard โข $50-80/treatment
๐จ Aptive uses annual service agreements with early termination fees (ETFs). If you cancel before your contract term ends, they may charge 50% of the remaining balance. Review your agreement FIRST.
Step 1: Find Your Contract
Check your email for the original Aptive service agreement. Look for:
- Contract start and end dates
- Early termination fee clause (usually in fine print)
- Number of treatments included
- Required notice period for cancellation
Step 2: Call to Cancel
- Call 1-855-531-9039
- Tell them you want to cancel your service agreement
- Ask about any early termination fees
- If the ETF is reasonable, pay it and move on
- Request written confirmation of cancellation
Cancel by Email (Backup Documentation)
Also email support@goaptive.com with your cancellation request. This creates a paper trail if they try to charge you after cancellation.
Avoiding the ETF
- Wait for contract end: If you're close to your annual term ending, it's cheaper to wait than to pay the ETF
- Unsatisfactory service: If Aptive failed to resolve your pest problem after multiple treatments, document it and argue the ETF is unwarranted โ they didn't fulfill their end
- Move outside their service area: Some contracts have a move clause that waives the ETF
- BBB complaint: If you believe the ETF is unfair, file a BBB complaint. Aptive typically responds to resolve these
- 3-day cancellation right: If you signed up via a door-to-door salesperson, many states give you 3 business days to cancel any door-to-door sale with no penalty (FTC Cooling-Off Rule)
The Door-to-Door Sales Problem
Aptive is known for aggressive door-to-door sales, often hiring college students during summer. Common tactics include "we're treating your neighbor's house today" and "introductory pricing" that converts to a full annual contract. If you signed up on the spot, know your rights:
โ FTC Cooling-Off Rule: For door-to-door sales over $25, you have 3 business days to cancel with a full refund. The seller must provide you with a cancellation form. If they didn't, your cancellation window may be extended.
DIY Pest Control Alternatives
- DoMyOwn.com โ professional-grade pest products at retail prices
- Ortho Home Defense โ $15-20 per treatment (Home Depot/Lowe's)
- Diatomaceous earth โ natural, food-grade, effective for many insects ($10)
- Local pest control โ often cheaper per-treatment than national chains, no annual contract
๐ก Savings: Aptive costs $400-800/year for quarterly treatments. A $20 bottle of Ortho Home Defense treats your entire home perimeter and lasts 12 months. For most common pests (ants, spiders, roaches), DIY is 90% as effective at 5% of the cost.